Jobs in Catania, United States
Cto/Technical Co-Founder | Saas Startup | Ai + E-Commerce
Araldas Venture
Lisbon-based Italian-Speaking Customer Service Specialist
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Discover more opportunities than anywhere else. Find more jobs nowRemote Junior Sales Engineer – BizTech & Lead Gen
S2E | Business Technology Consultants
Insegnante di Tedesco Online — Orario Flessibile & Remoto
Italiani In Germania
Lavoro Online - Insegnante Per Ripetizioni Di Batteria
Letuelezioni
Connect with headhunters to apply for similar jobsVenditore Videocall Remoto - Crescita & Provvigioni
Wesales Italia
Work & Travel- Italian Speaker (Relocation Support Available)
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Academy Software Engineer
Sistemi Informativi, An Ibm Company
Lavoro Online - Insegnante per Ripetizioni di Disegno tecnico
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RICERCA URGENTE - AGENTI DI COMMERCIO - Fotovoltaico, efficientamento energetico
HRSpecialist Italia
Consulente Energetico B2B – Fotovoltaico, Remoto
HRSpecialist Italia
Remote Atlassian Developer for Automation & DevOps
Herzum Software S.R.L. Unipersonale
Operations Manager Role
Job summary
A premier luxury lifestyle company in Italy is seeking a hands-on Customer Service Director to lead and improve their customer service function. This role involves overseeing the CS team, refining standard operating procedures, and handling escalations to ensure an exceptional luxury client experience. The ideal candidate will have a strong background in leadership and problem-solving within customer service environments.
Qualifications
- Experience in leading customer service teams.
- Ability to handle escalations effectively.
- Strong skills in auditing service quality.
Responsibilities
- Lead and coach the CS team for high-quality support.
- Handle escalations directly to resolve issues quickly.
- Audit service quality and implement necessary corrections.
- Update SOPs for consistent high standards.
Skills
Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands‑on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team. You will lead the CS team, refine SOPs, handle escalations, and create scalable workflows that support a high‑touch luxury client experience.
- Lead and coach the CS team day‑to‑day and ensure high‑touch, accurate client support.
- Handle escalations directly and resolve issues quickly.
- Audit service quality and correct gaps immediately.
- Update and enforce SOPs so the team operates consistently at a high standard.
- Translate the CEO’s vision intoApply now and work remotely at Sienna Charles
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.