Warehouse Supervisor

JD.COM; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

JD Logistics is seeking a proactive warehouse supervisor in Milano, Italy. You will supervise cross-functional floor operations across inbound, inventory, picking, packing, and outbound dispatch during shifts, acting as the operational bridge to HQ.

You will lead shift Team Leaders and operators, manage real-time labor reallocation, and enforce SOPs with strict adherence to safety and local regulations. This role demands Mandarin, Italian and English fluency.

Competenze

• Proven operational experience supervising warehouse operations in fast-paced environments.
• Fluency in Mandarin, Italian and English.
• Experience with WMS, RF scanners and automated handling systems.
• Willingness to work in a 24/7 shift pattern.

Mansioni

• Oversee inbound receiving, inventory control, picking, packing and outbound dispatch on shifts.
• Lead shift Team Leaders and operators across all floor departments.
• Coordinate real-time labor reallocation and address bottlenecks.
• Ensure compliance with CCNL Logistica, Trasporto Merci e Spedizione and safety laws.

Conoscenze

WMS literacy

RF scanning

Shift scheduling

Cross-border communication

Mandarin/Italian/English

Descrizione del lavoro

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

The Mission & Core Scope

• The Mission: Supervise cross-functional daily warehouse floor operations (inbound receiving, inventory control, picking, packing, and outbound dispatch) during shifts, serving as the core operational bridge between local floor teams and international headquarters.
• The Scope: You will directly lead shift Team Leaders and operators across all floor departments, managing real-time labor reallocation, resolving operational bottlenecks, and ensuring strict compliance with the Italian National Collective Labor Agreement (CCNL Logistica, Trasporto Merci e Spedizione).

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Cross-Departmental Shift Throughput: Manage end-to-end shift execution to consistently hit corporate KPIs for receiving turnaround, picking rates, packing efficiency, and on-time courier dispatch.
• Cross-Border Communication Bridge: Maintain real-time, accurate reporting and operational alignment between local Italian warehouse operations and centralized Chinese corporate teams.
• Process Standardization & SOP Enforcement: Ensure 100% adherence to global standard operating procedures (SOPs) on the floor, translating technical instructions and resolving tracking deviations in real time.
• Floor Leadership & Safety: Manage daily staff scheduling, shift handovers, and operator safety compliance, maintaining smooth labor relations and full adherence to Italian workplace health and safety laws (D.Lgs. 81/08).

Position Requirements

• High-Velocity Logistics Competence: Proven operational experience supervising warehouse operations within a fast-paced e-commerce fulfillment center, 3PL hub, or retail distribution network.
• Mandarin Language Mastery: Professional fluency in Mandarin, Italian, and English is strictly mandatory to seamlessly bridge communications between local operators, European leadership, and global HQ.
• Systems & WMS Literacy: Strong hands-on experience utilizing Warehouse Management Systems (WMS), RF scanners, and automated material handling infrastructure.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.