Trainee Customer Service

Kuehne+Nagel; Mantova; On-site; EUR 17,000 - 23,000; Full time

Job summary

Kuehne+Nagel's Contract Logistics team designs, manages, and optimizes solutions to keep goods moving with precision. You will map warehouse processes, translate maps into measurable drivers, and support cost analysis and productivity evaluation.

Participate in shopfloor observations, identify deviations, and collaborate with Process, Quality and Data Analysis teams to drive improvements across operations. Learn and apply basic process improvement methodologies under guidance.

Responsibilities

• Support the mapping and analysis of warehouse processes and assist in translating process maps into measurable drivers, costs and/or tariff components, supporting cost analysis, productivity evaluation and business case preparation
• Participate in shopfloor observations and data collection activities to better understand process execution and identify practical improvement actions
• Assist in identifying deviations from standard processes, highlighting gaps between expected and actual operational execution
• Support the analysis of productivity, quality and operational performance data to detect inefficiencies, bottlenecks, recurring issues and improvement opportunities
• Collaborate with Process, Quality and Data Analysis teams to identify operational wastes, process deviations and quick fix actions aimed at improving productivity and process stability
• Contribute to the development of tools and dashboards that provide visibility on operational performance, workload trends and capacity gaps
• Support the creation and maintenance of forecasting tools to help operational departments anticipate workload, capacity needs and potential criticalities
• Learn and apply basic process improvement and problem-solving methodologies under the guidance of senior team members

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Support the mapping and analysis of warehouse processes and assist in translating process maps into measurable drivers, costs and/or tariff components, supporting cost analysis, productivity evaluation and business case preparation

Participate in shopfloor observations and data collection activities to better understand process execution and identify practical improvement actions

Assist in identifying deviations from standard processes, highlighting gaps between expected and actual operational execution

Support the analysis of productivity, quality and operational performance data to detect inefficiencies, bottlenecks, recurring issues and improvement opportunities

Collaborate with Process, Quality and Data Analysis teams to identify operational wastes, process deviations and quick fix actions aimed at improving productivity and process stability

Contribute to the development of tools and dashboards that provide visibility on operational performance, workload trends, capacity gaps and process adherence

Support the creation and maintenance of forecasting tools to help operational departments anticipate workload, capacity needs and potential criticalities

Learn and apply basic process improvement and problem-solving methodologies under the guidance of senior team members

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.