Tesco Shift Leader - Days - Cheltenham Promenade Express

Tesco; None; On-site; EUR 26,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement

Colleague discount

Pension scheme

Uniform provided

Wellbeing services

Job summary

Tesco is hiring a Shift Lead to support busy store floors across our operating hours. You will lead a small team, deliver great customer service, and coach colleagues to perform at their best.

The role offers flexible hours with a guaranteed minimum, opportunities to grow, and a range of benefits including staff discounts and pension contributions. You’ll be an approachable leader who keeps customers at the center of everything we do.

Qualifications

• Experience in a fast-paced retail environment.
• Ability to lead a team and coach colleagues.
• Strong communication and customer service skills.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to empower the team.
• Take charge in the Manager’s absence and make adjustments as needed.
• Coach and provide feedback to drive service excellence.
• Identify opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

Customer service

Communication

Flexibility

Retail experience

Job description

Days From time To time Sun 09:00:00 16:00:00

Mon 05:45:00 14:45:00

Tue 05:45:00 14:45:00

Sat 05:45:00 14:45:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

What’s in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
• Flexible working available from day one .
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
• Uniform provided, plus policies to support you through life’s key moments.

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click[1] here.

References

Visible links

• 1. https://www.tesco-careers.com/accessibility/>