Tesco Colleague - Norwich Wales Rd Express

Tesco; None; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Staff discount

Wellbeing services

Life cover

Pension

Benefits package

Uniform provided

Job summary

Tesco Norwich, Wales Rd Express is hiring for a Tesco Colleague role. You will cover varied shifts, ensuring friendly customer service and efficient store operation. The role emphasizes delivering value, working with teams across service, picking and replenishment, and upholding Tesco standards.

You will contribute to a welcoming store environment, be trained to handle deliveries, and help drive store performance while maintaining quality and safety standards.

Qualifications

• Passion for delivering great service to customers.
• Ability to build rapport and create a positive shopping experience.
• Take initiative and make decisions that help customers.
• Work well within a team and communicate openly with others.
• Be punctual, well presented and a reliable brand ambassador.

Responsibilities

• Know your customers and serve them with passion and pride; provide great natural service.
• Be knowledgeable about products and services in store.
• Work across service, picking and replenishment areas as required.
• Apply training to work safely, effectively and with customer focus.
• Make decisions that benefit customers and deliver store routines.
• Support seasonal, community and charity events to create an inclusive atmosphere.
• Understand store performance and your role in driving service, sales, reducing waste and delivering profit.
• Handle products with care to maintain quality and reach customers in good condition.
• Be yourself, follow Tesco values and policies, and welcome every customer.
• Occasionally you may assist with deliveries to the store.

Skills

Customer service

Team player

Communication

Reliability

Job description

Tesco Colleague - Norwich Wales Rd Express

Days From time To time Sun 07:00:00 16:00:00

Tue 16:45:00 23:15:00

Sat 05:30:00 14:00:00

Our Tesco Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you. [1] Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

You will be responsible for

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your stores performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of lifes moments, big and small

About Us

Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyones Welcome.

We know life looks a little different for each of us. Thats why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a career, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click[1] here.

Please note Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please [2] click here We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit [3] www.tescoplc.com

Proud member of the Disability Confident employer scheme

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