Technical Support Engineer - Climate Systems & Service

Munters Corporation; Ronchi dei Legionari; Presencial; EUR 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Professional development

State-of-the-art equipment

Descripción de la vacante

Munters Corporation – DCT / Geoclima in Ronchi dei Legionari is seeking a Technical Support Engineer to deliver Tier 1–2 technical support, troubleshoot issues, and support commissioning for our climate control systems.

Ideal candidates have 5+ years in service or technical support for chilled water and heat pump systems, strong knowledge of refrigeration circuits, and fluent Italian and English; willingness to travel domestically/internationally and to work on-site.

Formación

• Minimum 5 years of experience in service, maintenance or technical support roles related to chilled water and heat pump systems.
• Strong knowledge of refrigeration circuits, components, principles and controls.
• Proven ability to troubleshoot technical issues in a logical and structured way.
• Good understanding of service processes, commissioning activities and customer support.
• Ability to work calmly and professionally under pressure.

Responsabilidades

• Provide timely and effective Tier 1 and 2 technical support to customers and internal team members via phone, email, or on-site visits.
• Manage open support cases and case workload to ensure cases are responded to and closed within agreed KPI’s.
• Troubleshoot and resolve technical issues related to our products and / or systems.
• Collaborate with internal teams to escalate and resolve complex technical problems and quality issues.
• Document support activities, including issues encountered, solutions provided, and customer interactions.

Conocimientos

Italian (Fluent)

English (Fluent)

Refrigeration knowledge

Troubleshooting

Customer focus

Educación

Advanced technical qualification

Patentino Frigorista – Category 1

Herramientas

Microsoft Office 365

Descripción del empleo

Munters Corporation – DCT / Geoclima in Ronchi dei Legionari is seeking a Technical Support Engineer to deliver Tier 1–2 technical support, troubleshoot issues, and support commissioning for our climate control systems.

Ideal candidates have 5+ years in service or technical support for chilled water and heat pump systems, strong knowledge of refrigeration circuits, and fluent Italian and English; willingness to travel domestically/internationally and to work on-site.