Technical Support Engineer

Saj Electric; Salerno; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Saj Electric cerca una figura di supporto tecnico commerciale per l’Italia, focalizzata su pre-vendita e assistenza post-vendita nei settori PV e sistemi energetici. La risorsa collabora con Sales, Product e R&D, partecipando a training, workshop ed eventi per il mercato italiano.

È richiesta Laurea tecnica e ottima conoscenza dell’italiano e dell’inglese; è preferita esperienza nel settore rinnovabili. Verranno valutate disponibilità a viaggiare e residenza in zona Campania/Italia.

Competenze

• Titolo di studio minimo in ingegneria elettrica o campo tecnico correlato.
• Esperienza preferita in PV solare, inverter, accumulo o sistemi rinnovabili.
• Buona comprensione di sistemi PV, inverter, batterie e messa in servizio.

Mansioni

• Fornire supporto tecnico pre-vendita a Sales Managers e clienti chiave.
• Offrire supporto tecnico post-vendita, risoluzione problemi di installazione e commissioning.
• Gestire relazioni tecniche con clienti tramite incontri e supporto progetti.
• Supportare lanci di nuovi prodotti, formazione tecnica, webinar e eventi per il mercato italiano.
• Raccogliere requisiti, feedback di mercato e problemi ricorrenti per Product e R&D.
• Test di prodotto locale e validazione firmware/software, test di integrazione.
• Mantenere documentazione tecnica e materiali formativi.
• Lavorare con Sales, Product, Service e R&D per risolvere tempestivamente issue.

Conoscenze

Technical support

Client-facing

Troubleshooting

Travel willingness

Cross-functional collaboration

Formazione

Laurea in Ingegneria Elettrica, Elettronica, Energie Rinnovabili o Automazione

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.