Technical Service Engineer - Italy

Hoymiles; Arezzo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company based in Italy is looking for a Technical Support Engineer to deliver expert support and conduct training for customers and partners. This role requires an engineering degree and at least 3 years of experience in technical support, ideally in the solar or electrical sectors. Strong communication skills in Italian and English are essential. The position involves both pre- and after-sales support, ensuring customer satisfaction and compliance with local regulations.

Competenze

• 3+ years of experience in technical support or engineering.
• Experience in solar, energy, or electrical sectors is preferred.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Provide expert technical support to professional customers.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests efficiently.
• Collaborate with the sales team for project planning.
• Monitor local market trends and share insights.

Conoscenze

Technical Support

Customer Communication

Solution-Oriented Approach

Fluency in Italian

Fluency in English

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

Work Responsibility

• After-Sales Support: Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Pre-Sales Support: Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements

• Based in Italy
• Ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.