Technical Sales Engineer: Customer Care & Solutions

Andritz AG; Capannori; On-site; EUR 20,000 - 60,000; Full time

Job summary

ANDRITZ is seeking a Customer Care Sales Engineer in Capannori (Lucca), IT to manage a portfolio, provide technical and commercial solutions, and support after-sales activities. The role interfaces with the Customer Care team and cross-functional departments to enhance customer satisfaction.

You will handle quotations, define suitable technical and commercial solutions with the Application department, and travel for customer visits and industry events.

Qualifications

• Strong knowledge of industrial products, services, and technical solutions.
• Ability to analyze customer needs and propose effective technical and commercial solutions.
• Good organizational, communication, and negotiation skills.
• Willingness to travel for customer visits and events.

Responsibilities

• Manage the assigned customer portfolio, maintaining and developing long-term business relationships.
• Identify customer needs and project objectives; prepare and issue quotations.
• Handle quotations, negotiations, and sales of services including maintenance, upgrades, and rebuilds.
• Collaborate with Application dept to define suitable technical and commercial solutions.
• Ensure CRM/ERP data is updated and information transferred to Project Management when orders are received.

Skills

English

Customer relations

Sales engineering

Negotiation

Education

Technical High School Diploma

Job description

ANDRITZ is seeking a Customer Care Sales Engineer in Capannori (Lucca), IT to manage a portfolio, provide technical and commercial solutions, and support after-sales activities. The role interfaces with the Customer Care team and cross-functional departments to enhance customer satisfaction.

You will handle quotations, define suitable technical and commercial solutions with the Application department, and travel for customer visits and industry events.