Customer Care Sales Engineer

Andritz AG; Capannori; On-site; EUR 20,000 - 60,000; Full time

Job summary

ANDRITZ is seeking a Customer Care Sales Engineer in Capannori (Lucca), IT to manage a portfolio, provide technical and commercial solutions, and support after-sales activities. The role interfaces with the Customer Care team and cross-functional departments to enhance customer satisfaction.

You will handle quotations, define suitable technical and commercial solutions with the Application department, and travel for customer visits and industry events.

Qualifications

• Strong knowledge of industrial products, services, and technical solutions.
• Ability to analyze customer needs and propose effective technical and commercial solutions.
• Good organizational, communication, and negotiation skills.
• Willingness to travel for customer visits and events.

Responsibilities

• Manage the assigned customer portfolio, maintaining and developing long-term business relationships.
• Identify customer needs and project objectives; prepare and issue quotations.
• Handle quotations, negotiations, and sales of services including maintenance, upgrades, and rebuilds.
• Collaborate with Application dept to define suitable technical and commercial solutions.
• Ensure CRM/ERP data is updated and information transferred to Project Management when orders are received.

Skills

English

Customer relations

Sales engineering

Negotiation

Education

Technical High School Diploma

Job description

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Job title: Customer Care Sales Engineer

Job family: Sales, Marketing & Product Management

Business area: Paper & Textile

Contract location:

Capannori (Lucca), LU, IT

Location type: Office Location / Office-based

Contract type: Permanent

ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and for solid/liquid separation in the municipal and industrial sectors as well as for animal feed and biomass pelleting. Other important business segments include automation and service business. The publicly listed technology Group is headquartered in Graz, Austria, and has a staff of approximately 30.000 employees. ANDRITZ operates more than 280 locations in over 40 countries.

Andritz Pulp and Paper Italy s.r.l. operates in two sites; Lucca and Pinerolo, in the north of Italy. The heart of operations is based in Lucca, one of the main hubs of the global tissue industry (the so called tissue valley). The company specializes in the design and supply of advanced tissue and paper machinery, including complete production lines,rewinders and converting systems, roll handling and packaging systems,as well as automation and control solutions. In addition, it provides comprehensive after sales services and upgrades for both for tissue and paper industies.

Area of tasks, responsibility, and goals in the organizational area

Contribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.

The position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.

Main Responsibilities:

• Manage the assigned customer portfolio, maintaining and developing long-term business relationships;
• Identify the specific needs of the customers and the specific objectives of individual projects;
• Handle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds;
• Work closely with the Application department to define the most suitable technical and commercial solutions;
• Prepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers;
• Upon order acquisition, ensure the accurate and timely transfer of all relevant information to the Project Management department;
• Constant communication and relationship with customers and suppliers;
• Work closely with agents and business partners, providing operational and commercial support;
• Identify and develop new business opportunities and customers;
• Ensure internal CRM/ERP systems are consistently updated.
• Technical High School Diploma
• 3 – 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium – large industrial companies.

Expectation / requirements of the job holder:

• Solid knowledge of industrial products, services, and technical solutions;
• Ability to analyze customer needs and propose effective technical and commercial solutions;
• Strong commercial mindset with a customer-focus approach and the ability to build long-term business relationships;
• Good organizational, communication, and negotiation skills;
• Team working attitude;
• Interest to travel for customer visits, trade shows, and industry events;
• Good knowledge of English, another language as Spanish or German is considered a plus.

What We Offer:

• Job Type: Full-time, Permanent
• Compensation: EUR 20.000 – 60.000
• Continuous professional development and career growth opportunities
• A dynamic, inclusive, and international work environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.