System Technical Support

Rohde & Schwarz GmbH & Co.; Roma; Presencial; EUR 42.000 - 68.000; Jornada completa

Descripción de la vacante

Rohde & Schwarz GmbH & Co. invites a skilled engineer to join its technical services team. The role covers repair, calibration, and firmware updates on R&D and customer products across sites.

You will diagnose system status from test results, document findings, and support customers remotely or on site. The position offers opportunities to contribute to product reliability and customer satisfaction within a global tech leader.

Responsabilidades

• Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) at the R&D site or at the customer's site.
• Evaluation of the test result to diagnose the status of products and initiate potential required actions.
• Documentation of test results, service-relevant information, and quality data.
• Administering technical training, both at R&D and at customer site.
• Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
• First and second level remote support for new and existing customers
• Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D project activities, including third-party products
• Performing analysis and elimination of system errors, including at the customer's site
• Perform weakness analysis and devise solutions
• Compilation of specifications for system software changes and their implementation
• Direct contact for internal and external customers
• Recommendation and implementation of programs to support customer needs
• Technical documentation and related activities for products and systems

Descripción del empleo

Introduction

At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.

Tasks

• Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) on R&D and third-party products-including preventive maintenance-at the R&D site or at the customer's site.
• Performing technical service by following service processes and all relevant standards/guidelines.- Evaluation of the test result to diagnose the status of products and initiate potential required actions.
• Documentation of test results, service-relevant information, and quality data.
• Administering technical training, both at R&D and at customer site.
• Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
• First and second level remote support for new and existing customers
• Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D project activities, including third-party products
• Performing analysis and elimination of system errors, including at the customer's site
• Perform weakness analysis and devise solutions
• Compilation of specifications for system software changes and their implementation
• Direct contact for internal and external customers
• Recommendation and implementation of programs to support customer needs
• Technical documentation and related activities for products and systems