System Technical Support

Rohde & Schwarz GmbH & Co. KG; Roma; On-site; EUR 40,000 - 60,000; Full time

Job summary

Rohde & Schwarz in Italy is seeking a skilled field service technician to deliver on-site and remote technical services for our test and measurement solutions. You will calibrate, repair, upgrade, and validate products at customer sites and at our R&D facilities.

The role involves working with cross‑functional teams, documenting results, training users, and supporting incidents and service requests while adhering to strict quality standards.

Responsibilities

• Performing technical services (repair, calibration, upgrades, firmware) on R&D and third‑party products at the R&D site or customer sites.
• Following service processes and standards; evaluating test results to diagnose product status and actions.
• Documenting test results, service information and quality data.
• Providing technical training at R&D and customer sites.
• Handling incidents, service requests, suggestions, complaints and billing inquiries.
• First and second level remote support for customers.
• Coordinating installation, maintenance, and system support for R&D projects, including third‑party products.
• Analyzing and troubleshooting system errors at customer sites.
• Identifying weaknesses and devising corrective solutions.
• Drafting specifications for software changes and implementing them.
• Direct contact with internal and external customers.
• Recommending and implementing programs to meet customer needs.
• Preparing technical documentation for products and systems.

Job description

Introduction

At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.

Tasks

• Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) on R&D and third-party products-including preventive maintenance-at the R&D site or at the customer's site.
• Performing technical service by following service processes and all relevant standards/guidelines.- Evaluation of the test result to diagnose the status of products and initiate potential required actions.
• Documentation of test results, service-relevant information, and quality data.
• Administering technical training, both at R&D and at customer site.
• Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
• First and second level remote support for new and existing customers
• Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D project activities, including third-party products
• Performing analysis and elimination of system errors, including at the customer's site
• Perform weakness analysis and devise solutions
• Compilation of specifications for system software changes and their implementation
• Direct contact for internal and external customers
• Recommendation and implementation of programs to support customer needs
• Technical documentation and related activities for products and systems