System Specialist, Center Italy

DiaSorin; Piemonte; In loco; EUR 37.103 - 45.348; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Well-being program

Supplementary pension

Supplementary healthcare

Flexible benefits

Descrizione del lavoro

DiaSorin seeks a Diagnostics Specialist to deliver after-sales support for its immunodiagnostic and molecular platforms across customer sites. You will manage installation, startup, training, and on-going service, ensuring instrument performance and data integrity.

English proficiency is required; travel within Italy and beyond may be needed. The role offers a base salary with bonus potential and a comprehensive benefits package.

Competenze

• Experience in the after-sales field (technical/Application) is required or preferred in lab settings.
• English language proficiency required to follow corporate training and read technical docs.
• Good IT literacy including email and office software; basic connectivity and cybersecurity awareness.

Mansioni

• Performs repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments as defined by Area Service Managers.
• Installs and tests instruments at customers' premises and handles de-installation per SOP.
• Starts up the entire system and provides post-installation training per SOP.
• Installs new kits and correlates results with changes in installations in support of marketing and sales.
• Analyzes customer determinations and laboratory procedures; flags business risks.
• Manages IT integration of systems (host/middleware, workflows) and data:**.
• Develops demos with Marketing and Sales.
• Keeps the assigned instruments updated and calibrated; manages spare parts.

Conoscenze

After-sales support

Customer relations

Problem solving

Initiative

Formazione

High school diploma or degree (Engineer or Biological Science)

Strumenti

Salesforce

MS Office

IT tools

Descrizione del lavoro

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

• Ensure adequate technical and application support by intervening with Customers promptly and professionally.
• Starting from the pre-installation phase, retrieve the necessary information in order to manage, follow and develop the activities related to the installation and the entire post-sales cycle of Field.
• Comply with company procedures in order to contribute to the optimization of resources and in compliance with the work of other company entities.

Key Duties and Responsibilities

• Performs repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments in the times and ways defined by the Area Service Managers in harmony with the Customer's needs;
• Installs and tests the instruments at the Customers' premises. Uninstalls and/or moves after decontamination according to company procedures in the times and ways defined by the Area Service Managers;
• Performs Start-up of the entire system and training after installation, in accordance with DSI-SOP-000381, for complete routine start-up;
• Installation of methods, including for new kits, on the instruments at the Customers' premises and correlation activities of results in installations with technological changes or takeover by competitors in support of Marketing and Sales;
• Overall analyses the progress of the Customer's determinations, of the correct laboratory procedures (calibrations, QC, maintenance) and highlights risks for the business linked to actions of the competition, liaising with the Area Service Managers;
• Manages the integration and optimization of systems from an IT perspective (host / middleware connections, Beyond Trust, basic configurations, reference / normal values and workflows);
• Develops demos in cooperation with Marketing and Sales;
• Installation of ELISA protocols and document management in accordance with Corp-GOP-000076 and Corp-GOP 000078;
• Guarantees the Availability service scheduled by the Area Service Managers and tracks any telephone or on-site support outside of hours to the Customer on SALESFORCE in accordance with Corp-GOP-000121;
• Keeps up to date on the instrumentation, technical solutions adopted, TN and TB, Apparound management;
• Performs Corporate Assessments on the product lines on which he is trained;
• Reports his activity using the SALESFORCE software in accordance with Corp-GOP-000121 and Corp-GOP- 005046;
• Manages its spare parts warehouse, keeping correct accounts, forwards unused or faulty spare parts to be returned to the reconditioning center within the timeframes established by GOP;
• Keeps the assigned measuring instruments updated and in perfect working order, including the return within consistent times of those to be calibrated;
• When requested, supports the CSC in answering the phone to the Customer on site or remotely;
• Collaborates with Admin & Dispatch in planning emergency calls, informing the Customer of their arrival time;
• Performs troubleshooting on products, ensuring compliance with the IFU and reports any complaints to the CC body, following the entire process until closure, in accordance with Corp-GOP-000229 and DSI-SOP-000330;
• The SyS Field in carrying out the activity will comply with the general safety instructions contained in DSI-ATTACH-005276;
• Ensures follow-up to the Customer for technical/application issues and provides constant feedback on pending situations in accordance with DSI-SOP-000330.

Education, Experience, and Qualifications

• Technical Background
• High school diploma or degree (Engineer or Biological Science)

Experience:

• Experience in the after-sales field (technical/Application). Laboratory field is a preferred option.
• Alternatively, other after-sales experiences in the medical sector are acceptable.
• Usage of tools to carry out technical assistance and specialist support activities
• Basic knowledge of IT tools (Mail, Office, application SW, etc ...).
• Basic Knowledge of connectivity and cybersecurity aspects
• Positive attitude in managing customer relations
• Problem solving approach
• Spirit of initiative
• Sense of Responsibility for achieving the objectives

Language:

English is a requirement in order to follow Corporate Training and understand technical documentation.

Travel Availability:

Yes, within the assigned Territory and occasionally in other territories (Italy)

What We Offer

• Classification under the Chemical-Pharmaceutical CCNL (Italian national collective bargaining agreement)
• Gross annual base salary from € 41.225,80
• Variable compensation linked to the achievement of objectives

Actual pay is set on objective criteria: seniority, distinctive skills, scope of responsibility.

At DiaSorin, we are committed to supporting the well-being of our employees every day — which is why we complement compensation with a comprehensive set of benefits:

• Company car (business and personal use)
• Feel Good – DiaSorin for You: a dedicated well-being program offering initiatives, services, and opportunities designed to support you every day
• A benefits package guaranteed by the Chemical-Pharmaceutical CCNL, including a supplementary pension fund and supplementary healthcare coverage
• Company welfare plan offering flexible benefits you can tailor to your needs

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail] .