Corporate IT Salesforce Manager

DiaSorin; Piemonte; In loco; EUR 41.580 - 50.820; Tempo pieno

Vantaggi offerti da questo lavoro

Canteen

Well-being program

Supplementary pension

Flexible benefits

Hybrid work model

Descrizione del lavoro

DiaSorin is seeking a IT Salesforce Manager to lead the strategic development, optimization, and governance of the Salesforce platform. You will oversee an external team of admins and developers, align CRM capabilities with business goals, and ensure secure, compliant solutions across Sales, Marketing and related functions.

The role requires 5+ years in Salesforce management, strong leadership, and a proven ability to collaborate with technical and business stakeholders.

Competenze

• Bachelor's degree in Computer Science, Engineering, or related fields.
• 5+ years in managing Salesforce (Sales Cloud, CRM analytics, Marketing Cloud, Service Cloud).
• Experience in Field Service projects; familiarity with AI and automation in CRM environments is a plus.
• Deep understanding of Salesforce platform: configuration, data management, and integration techniques; proficiency with Flows and Process Builder; familiarity with Apex/LWC.

Mansioni

• Salesforce Platform Management: administration, configuration, performance monitoring, updates.
• Solution Design and Implementation: deliver CRM solutions aligned with business requirements.
• Governance and Security: ensure GDPR compliance and internal policies.
• Team Leadership: coordinate Salesforce developers, admins, and analysts.
• Integrations: oversee Salesforce integrations with ERP, BI, and other systems.
• Stakeholder Management: liaise with IT, executives, and business units; translate requirements into solutions.

Conoscenze

Salesforce expertise

Leadership

Stakeholder management

CRM analytics

Salesforce DevOps

APIs & integrations

Formazione

Bachelor's degree in Computer Science

Strumenti

Azure DevOps

Jira

Apex

LWC

Salesforce APIs

Descrizione del lavoro

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The IT Salesforce Manager oversees the strategic development, optimization, and administration of Diasorin's Salesforce platform, managing an external team of administrators and developers while aligning the platform's capabilities with overall business goals. Ensures CRM solutions support business processes, enhance user experience, and comply with security and governance standards.

Key Duties and Responsibilities

• Salesforce Platform Management: Administration, configuration, performance monitoring, and updates.
• Solution Design and Implementation: Deliver CRM solutions (Sales & Marketing) aligned with business requirements.
• Governance and Security: Ensure compliance with internal policies and regulations (e.g., GDPR).
• Team Leadership: Coordinate Salesforce developers, administrators, and analysts.
• Integrations: Oversee integration of Salesforce with other enterprise systems (ERP, BI, etc.).
• Stakeholder Management: Act as the primary liaison between IT teams, executive leadership, and business units (Sales, Marketing) to gather requirements and translate them into effective technical solutions and define roadmap.
• Training and Support: Develop training plans for users and internal teams.
• KPI Monitoring: Analyze usage and performance metrics to optimize processes.
• Project Management: Oversee end-to-end project delivery, including planning, budgeting, execution, and risk mitigation.

Education, Experience, and Qualifications

Bachelor’s degree in Computer Science, Engineering, or related fields.

Experience 5+ years in managing Salesforce (Sales Cloud, CRM analytics, Marketing Cloud, Service Cloud).

Experience in Field Service projects, knowledge of DevOps tools for Salesforce (e.g., Azure DevOps, Jira), familiarity with AI and automation in CRM environments are a plus.

• Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.), configuration, data management, and integration techniques. Proficiency with Salesforce automation tools (Flows, Process Builder) and familiarity with development practices (Apex, LWC).
• Knowledge of API integrations, middleware, and cloud architecture.
• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Salesforce Architect) are a plus.
• Excellent analytical and problem‑solving abilities.
• Familiarity with Data Governance and Cybersecurity best practice.
• Strong leadership and team management skills.
• Effective communication with both technical and business stakeholders.
• Results‑oriented and able to work in complex environments.
• Ability to manage more than one project together with daily activity.
• Proactive mindset and continuous improvement attitude.
• Traveling
• Fluent spoken and written Italian and English (C1)

Hybrid Work

What We Offer

• Classification under the Chemical-Pharmaceutical CCNL (Italian national collective bargaining agreement)
• Gross annual base salary from €46,200.00
• Variable compensation linked to the achievement of objectives

Actual pay is set on objective criteria: seniority, distinctive skills, scope of responsibility.

At DiaSorin, we are committed to supporting the well‑being of our employees every day — which is why we complement compensation with a comprehensive set of benefits:

• Free canteen
• Feel Good – DiaSorin for You: a dedicated well‑being program offering initiatives, services, and opportunities designed to support you every day
• A benefits package guaranteed by the Chemical-Pharmaceutical CCNL, including a supplementary pension fund and supplementary healthcare coverage
• Company welfare plan offering flexible benefits you can tailor to your needs

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail] .

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact @diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.