System Engineer

Getronics; Milano; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Getronics is seeking a System Engineer to provide technical leadership and proactive service support for complex customer environments. The role is based in Milan, primarily on-site with possible future hybrid arrangements, collaborating with global delivery teams to ensure stable, high-quality services.

The ideal candidate brings 3–5 years in infrastructure support, strong coordination across technical groups, and hands-on experience with VMware/vCloud, Microsoft, Linux, storage, backup, or

Competenze

• Minimum 3–5 years of experience in technical support roles within infrastructure services.
• Strong coordination skills across multiple technical teams in a global environment.
• Hands-on expertise in VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking.
• Experience in ITIL-based service management environments.
• Proven ability to manage customer relationships, escalations, and operational performance.

Mansioni

• Act as the technical lead for assigned customers, ensuring overall service health and performance.
• Collaborate with internal technical teams to ensure customer requirements are understood and delivered.
• Manage and prioritise customer requests, ensuring timely resolution and premium service delivery.
• Lead operational meetings, handle customer enquiries, and manage escalations or incidents.
• Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers.
• Oversee and coordinate patching and maintenance activities with customers and internal teams.

Conoscenze

Coordination across teams

Customer relationship management

Problem solving

Communication

Independent work

Italian language proficiency (C2)

English language proficiency

Formazione

Degree in IT or equivalent

Strumenti

VMware/vCloud

Microsoft technologies

Linux

Storage

Backup

Networking

Descrizione del lavoro

As a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments.

You will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance. By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement.

This role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future.

Responsibilities:

• Act as the technical lead for assigned customers, ensuring overall service health and performance
• Collaborate with internal technical teams to ensure customer requirements are properly understood and delivered
• Manage and prioritise customer requests, ensuring timely resolution and premium service delivery
• Participate in technical discussions and provide input on operational issues and improvements
• Lead operational meetings, handle customer enquiries, and manage escalations or critical incidents
• Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers
• Ensure smooth transition of services into operations
• Oversee and coordinate patching and maintenance activities with customers and internal teams
• Support sales and service management teams in identifying opportunities for service improvements and business growth
• Operate within ITIL processes to ensure structured and high-quality service delivery

Qualifications:

• Minimum 3-5 years of experience in technical support roles within infrastructure services
• Strong coordination skills across multiple technical teams in a global environment
• Hands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking
• Experience working within ITIL-based service management environments
• Proven ability to manage customer relationships, escalations, and operational performance
• Strong problem-solving, communication, and influencing skills
• Ability to work independently with a proactive and structured approach
• Degree in IT or equivalent technical education is preferred
• Italian language proficiency at C2/native-level and fluent English.