Supply Chain Outbound Operations Support

Stellantis; Piemonte; On-site; EUR 43,000 - 48,000; Full time

Job summary

Stellantis is seeking an Application Operations & Service Delivery Manager to ensure stability, compliance, performance, and continuous improvement of key business applications and supporting infrastructure. You will liaise with business stakeholders, managed service providers, auditors, and compliance teams to uphold governance and drive ongoing service improvements.

The role includes budget management, vendor coordination with Reply and other suppliers, and oversight of change processes while

Qualifications

• Experience in supply chain, logistics, or vehicle distribution operations.
• Ability to develop and manage KPI frameworks and performance metrics.
• Strong analytical and stakeholder management skills.

Responsibilities

• Oversee day-to-day application support activities and service delivery.
• Coordinate with Internal Audit, SOX compliance, and certification efforts.
• Lead weekly status meetings with AMS and suppliers to track KPIs.
• Manage escalations, war rooms, and CAB change approvals during critical periods.
• Oversee user provisioning for technical and supplier users; budget management.

Skills

Leadership

Stakeholder mgmt

Analytics

Problem solving

Communication

Cross-functional

English Italian

Education

Bachelor's degree

Job description

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Role Summary

The Application Operations & Service Delivery Manager is responsible for ensuring stability, compliance, performance, and continuous improvement of critical business applications and supporting infrastructure. This role serves as the primary liaison between business stakeholders, managed service providers, infrastructure teams, suppliers, auditors, and compliance organizations to ensure operational excellence and adherence to corporate governance standards. The position oversees day-to-day application support activities, vendor management, service delivery performance, compliance requirements, budget management, and operational governance while driving issue resolution and continuous service improvement.

Key responsibilities:

• Manage the activities with Internal Audit
• Manage the activities with SOX Compliance and other certification
• Status weekly with the AMS to understand what is the hot topic, for example and try to elevate and support to solve. In this meeting is necessary to verify the KPI to understand with Reply are in line with the contract level (for example quantity of request, problem, incident managed by week, ecc)
• Manage Escalation and war room in case of need
• Manage the CAB meeting to approval the change in special moment, for example during the freeze period
• Manage the day by day together with Reply
• Manager the user provisioning for all technical user and Supplier users
• Manage the small developments
• Manage the Handhelth and other possibles hardware that are not managed from Reply
• Manage all the Contracts
• Manage the budget and PR’s for run activities
• Manage and support the Infrastructure change in case of need. The technical activities are managed by Reply but we need to manage and support the interaction with the different suppliers because in this case the infrastructure is not Reply property
• Manage the emergency with Reply

Requirements:

• Bachelor's Degree in Supply Chain Management, Logistics, Engineering, Business Administration, Information Systems, or related field.
• 5-7 years of experience in supply chain, transportation, logistics, vehicle distribution, or related operations.
• Minimum 2 years of leadership experience managing teams and cross-functional initiatives.
• Strong knowledge of outbound transportation networks, carrier management, vehicle logistics, and distribution operations.
• Experience developing and managing KPI frameworks and operational performance metrics.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• Ability to influence and lead across multiple functions and organizational levels.
• Fluency in English (minimum required: B2) and Italian

Offer

• Salary range: from 43 k € to 48 k €, that will be defined depending on the level of adherence of the candidate to the job requirements.
• Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the (first / second / third) professional area.

Disclaimer

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.