Supervisor Operations (m/f/d)

Hosco.com; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A hospitality group in Rome is seeking a shift supervisor to lead service operations. You will train new staff, ensure quality and hygiene standards, and interact with a diverse clientele. The ideal candidate should have hospitality experience and be fluent in both Italian and English, bringing reliability and joy to the role. This position allows for a balanced work schedule of 35 hours per week with various benefits including staff rates and mobility allowance. Join us and thrive in a unique work environment.

Servizi

35-hour full-time work week

Mobility allowance

Staff rates for travel

Training and development opportunities

Sports program support

Competenze

• Experience in a similar position in trendy hospitality or lifestyle hotel industry.
• Ability to handle various guest needs with a smart approach.
• Confidence and joy in work, with a sense of humor.

Mansioni

• Lead service as shift supervisor, ensuring smooth operations.
• Train, coach, and onboard new team members.
• Handle guest feedback efficiently.

Conoscenze

Experience in hospitality

Flexibility to work in shifts

Reliability

Multitasking

Fluent in Italian and English

Descrizione del lavoro

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine, do you think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Giulia.

We are a fast‑growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office.
• Make sure all service, quality and hygiene standards are met - always with an eye for detail.
• Take charge of training, coaching and onboarding new team members.
• Handle communication and ensure that all information flows smoothly within the team.
• Take guest feedback seriously and ensure a quick and efficient resolution.
• Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink.

Qualifications

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
• Flexible and ready to work in shifts.
• Reliability, multitasking and a willingness to learn among your strengths.
• Carry yourself confidently, bring lots of joy to your work, and humour is just part of who you are.
• Enjoy working with international, demanding guests and know exactly how to handle their various needs with a smart approach.
• Speak fluent Italian and English.

Benefits

• Less work, same money – for us, full‑time means 35 hours and every hour counts.

• We support your sports programme.

• Legendary staff rates – for you and your travel buddy.

• Salary includes a Ruby F&B-Credit for you to sip, snack, repeat.

• Mobility allowance on the way to work.

• Earn extra cash through talent scouting and positive reviews.

• Level up your game – with trainings, coaching, mentoring and the chance to grow.

• Innovation is part of our DNA – Lean Luxury, paperless, cashless … you name it.

Diversity, Equity & Inclusion

We believe that…
…you can love whoever you want.
…you should decide for yourself whether and with which pronouns you would like to be addressed.
…you can be proud of your heritage and culture.
…you don’t have to justify your religion or world view.
…you are good, just as you are and make our team and Ruby’s diversity unique.
We can’t deal with isms – racism, sexism, heterosexism, antisemitism and such kind of isms are not tolerated here.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Any questions about our pitch? Then contact us at [phone]. Your Ruby Recruitment Team.