Strategy & Transformation Department Manager

KRUK Italia; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work up to 75%

Health insurance

Company car

Welfare plan

Descrizione del lavoro

KRUK Italia, a leader in debt management, is seeking a Senior Transformation Manager in Milan to drive strategy execution and cross-functional transformation programs.

You will partner with the Board, shape the PMO, and lead a portfolio of initiatives focusing on Lean and Agile ways of working, data governance, and governance processes.

This role offers significant responsibility with flexible remote work up to 75% and a compensation package starting around €60,000 gross annually.

Competenze

• Bachelor’s degree in Business, IT, or Engineering.
• 5+ years in Project/Program/Transformation Management.
• Experience in PMO environments with governance over multiple initiatives.
• Transformation projects with Lean/Agile experience.
• Ability to engage and influence stakeholders across functions.
• Interpersonal and cross-functional communication in evolving environments.
• Exposure to data governance or data-driven initiatives.
• Strong knowledge of Agile, Scrum, and Waterfall methodologies.
• English language proficiency (B2 or higher).

Mansioni

• Lead Strategy & Transformation Department and support development and execution of the business strategy.
• Partner with the local Board to identify strategic growth opportunities and translate them into concrete initiatives.
• Monitor the business model and propose improvements aligned with strategic objectives.
• Define and improve the PMO framework and governance across initiatives.
• Coordinate a portfolio of cross-functional projects delivering tangible outcomes.
• Drive ways of working transformation via Lean, Agile, and process improvements.
• Support data governance and data-driven decision making.
• Manage monthly and quarterly Business Review processes.
• Establish change management frameworks and coach leaders.
• Develop capabilities in Lean, Digital, and transformation practices.
• Identify and mitigate risks and communicate progress to senior stakeholders.

Conoscenze

Project management

PMO governance

Stakeholder management

Cross-functional collaboration

Lean & Agile

Data governance

Communication skills

English proficiency (B2+)

Formazione

Bachelor's degree

Strumenti

Jira

Descrizione del lavoro

The KRUK Group is a European leader in debt management and recovery, with over 25 years of experience and a strong presence across multiple countries, including Poland, Romania, Italy, and Spain. We are the largest company in the sector by market capitalization and strive for operational excellence through innovative and responsible financial solutions that create real value for people.

Our mission is to guide customers on a path out of debt, using an ethical, effective, and human-centered approach, while also educating the public on conscious and sustainable financial management. We believe in a world of financial balance built on mutual trust, where promises and commitments are honored.

KRUK Italia, active since 2015, is the Group’s leading company in the country, with over 480 employees and offices in La Spezia and Milan. We are a dynamic and steadily growing organization, strongly focused on people development, social responsibility, and collective well-being.

Core responsibilities you’ll face in the position:

• Lead the Strategy & Transformation Department in consolidating its role as a strategic company function, responsible for supporting the definition, development, and execution of business strategy and transversal transformation initiatives
• Partner with the local Board of Directors to identify strategic growth opportunities, proactively challenging assumptions and contributing to strategic decision-making, and supporting their translation into concrete initiatives and programs, while ensuring alignment with key stakeholders at local and central levels
• Monitor and assess the business model to ensure alignment with Company strategic objectives, proposing improvements and adjustments where needed
• Define, implement, and continuously improve the transformation and program management framework (PMO), ensuring effective governance, prioritization, and execution across initiatives
• Lead and coordinate a portfolio of cross-functional projects, ensuring delivery of tangible business outcomes and alignment across departments
• Drive initiatives related to ways of working transformation (e.g. Lean, Agile, process optimization), ensuring practical adoption within the organization
• Contribute to or lead initiatives related to data governance and data-driven decision making, supporting business performance and strategic alignment
• Manage and facilitate Business Review processes (monthly / quarterly), ensuring alignment, visibility, and actionable follow-up across stakeholders
• Establish and reinforce change management frameworks (e.g. Problem Solving, Project Management, Innovation), supporting consistency and effectiveness in execution
• Develop and promote capabilities in Lean, Digital, and transformation practices, coaching Business Leaders and Project Managers
• Identify and mitigate risks related to transformation initiatives, ensuring continuity, alignment, and sustainable impact
• Communicate progress, challenges, and results of key initiatives to senior stakeholders, ensuring transparency and engagement

Qualifications:

Must have

• Bachelor’s degree in a relevant field (e.g. Business, IT, Engineering)
• 5+ years of experience in Project / Program / Transformation Management, with exposure to complex, cross-functional initiatives
• Solid experience in Program Management / PMO environments, including governance of multiple parallel initiatives
• Experience in transformation projects, particularly related to ways of working (e.g. Lean, Agile, process improvement)
• Proven ability to engage and influence stakeholders across different functions and seniority levels, including the ability to provide constructive challenge
• Good interpersonal and communication skills, with the ability to operate in cross-functional and evolving environments
• Exposure to or involvement in data governance or data-driven initiatives
• Strong understanding of project management methodologies (e.g. Agile, Scrum, Waterfall)
• Good level of English (at least B2)

Nice to have

• Experience in coordinating Business Reviews or similar governance processes
• Previous experience in non-HQ / operational environments, enabling effective interaction with both local and central functions
• Familiarity with project management tools (e.g. Jira) and problem-solving methodologies (e.g. PDCA, A3, 5 Whys, Ishikawa)

Bonus

• Familiarity with Lean / Agile methodologies applied in real contexts

What we offer

• Up to 75% remote working on monthly basis
• Company Welfare Plan
• Health insurance
• Company Car
• Compensation package aligned with the level of experience and responsibility of the role, starting from €60,000 gross annual salary