Strategic Telco & ICT Service Delivery Director

Singtel Innov8; Milano; On-site; EUR 100,000 - 140,000; Full time

Job summary

A leading telecommunications company in Milan is seeking a Service Delivery Director to oversee the end-to-end delivery of telco and ICT services. The successful candidate will provide strategic leadership, manage complex projects, and ensure a customer-centric approach. Candidates should have over 15 years of experience within the industry, including significant leadership roles. This position demands expertise in service management, project management methodologies, and a solid understanding of ITIL and ISO 20000 practices. Competitive compensation and growth opportunities are offered.

Qualifications

• 15+ years of experience in telco/ICT service delivery.
• At least 5 years in senior leadership roles.
• Proven track record in managing large-scale service delivery portfolios.

Responsibilities

• Own end-to-end service delivery performance across telco and ICT portfolios.
• Provide executive oversight of all delivery projects.
• Lead Service Management functions aligned to ITIL / ISO 20000 best practices.

Skills

Leadership

Stakeholder management

Project management

Service management

Financial management

Education

Bachelor’s or Master’s degree in Telecommunications, Information Technology, Business, or related field

Tools

ITIL

ISO 20000

PMP

PRINCE2

Agile methodologies

Job description

A leading telecommunications company in Milan is seeking a Service Delivery Director to oversee the end-to-end delivery of telco and ICT services. The successful candidate will provide strategic leadership, manage complex projects, and ensure a customer-centric approach. Candidates should have over 15 years of experience within the industry, including significant leadership roles. This position demands expertise in service management, project management methodologies, and a solid understanding of ITIL and ISO 20000 practices. Competitive compensation and growth opportunities are offered.