Store Experience Lead

Golden Goose Group; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Golden Goose Group in Milan is seeking a Store Manager to lead our flagship store, drive commercial performance and deliver an elevated customer experience. You will manage and develop the team, embody the brand values, and act as a trusted ambassador to our local community.

The role requires strong leadership, Italian and English fluency, a sales background, and the ability to motivate staff, optimize operations, and implement omnichannel strategies while upholding brand standards and

Competenze

• Fluency in Italian and English is required.
• Retail sales background, preferably in luxury or fashion.
• Strong communication and interpersonal skills.
• Problem solving and decision making.
• Team player with leadership potential.
• Effective time management and prioritization.

Mansioni

• Monitor store KPIs and implement action plans with Area Manager.
• Lead the team to achieve commercial targets and ensure customer satisfaction.
• Drive upselling, cross-selling, and co-creation services.
• Build strong customer relationships and provide personalized experiences.
• Act as Brand Ambassador to grow local client base and loyalty.
• Drive omni-channel sales using available tools.
• Maintain store presentation and visual standards.
• Recruit, train, and develop staff; conduct daily/weekly briefings.
• Ensure GDPR, safety and compliance; manage stock and SOP.
• Utilize IT tools and systems, ensuring staff are trained.

Conoscenze

Fluent Italian

Fluent English

Sales experience

Communication skills

Team leadership

Time management

Strumenti

Golden App

Salesforce

Xstore

Stealth

Descrizione del lavoro

Golden Goose Group in Milan is seeking a Store Manager to lead our flagship store, drive commercial performance and deliver an elevated customer experience. You will manage and develop the team, embody the brand values, and act as a trusted ambassador to our local community.

The role requires strong leadership, Italian and English fluency, a sales background, and the ability to motivate staff, optimize operations, and implement omnichannel strategies while upholding brand standards and