Sr Customer Quality and Compliance Engineer

Molex; Lombardia; On-site; EUR 40,000 - 67,000; Full time

Job summary

Molex, a Koch company, seeks a Sr Customer Quality and Compliance Engineer to ensure products and processes meet customer requirements and regulations. You will lead QA activities, investigations, and CAPA efforts, collaborating with Production, Operations, and Engineering to drive improvements and customer satisfaction.

The role emphasizes maintaining quality documentation, performing audits, and staying current with regulatory changes.

Qualifications

• 5+ years in quality assurance, quality control, or compliance engineering.
• Experience with ISO 9001 and quality management systems.
• Experience in root cause analysis and implementing corrective and preventive actions (CAPA).
• Ability to plan and conduct audits and inspections.
• Proficient in written and spoken English and Spanish.

Responsibilities

• Ensure customer requirements are understood and incorporated into quality standards, procedures and controls.
• Monitor product and process quality against specifications and requirements.
• Develop and maintain quality management system procedures per ISO 9001 and other standards.
• Investigate quality issues and coordinate corrective actions.
• Plan and conduct audits, inspections, and assessments for compliance.

Skills

Quality Assurance

Root Cause Analysis

CAPA

ISO 9001

Auditing

Data Analysis

Documentation

MS Office

Education

Bachelor's degree in Engineering or related field

Tools

QMS Software

Job description

Sr Customer Quality and Compliance Engineer

We are seeking a Customer Quality and Compliance Engineer to join our team in Coyol, Alajuela. In this role, you will ensure our products and processes meet customer requirements, quality standards, and applicable regulations. You will work across functions to investigate quality issues, implement effective solutions, and drive improvements that enhance customer satisfaction and organizational performance.

Our Team

You will be part of the Quality team at Molex, a Koch company. You will collaborate with Production, Operations, Engineering, and other functions to promote compliance, prevent quality issues, and respond effectively to customer needs.

What You Will Do

• Ensure customer requirements are understood and incorporated into quality standards, procedures, and controls
• Monitor and evaluate product and process quality against established specifications and requirements
• Develop, implement, and maintain quality management system procedures in accordance with ISO 9001 and other applicable standards
• Investigate quality issues and nonconformities through root cause analysis and coordinate corrective and preventive actions
• Plan and conduct audits, inspections, and assessments to verify compliance with internal, regulatory, and customer requirements
• Collaborate with cross-functional teams to resolve quality issues and develop sustainable solutions
• Analyze quality data and metrics using statistical tools to identify trends and improvement opportunities
• Maintain accurate and up-to-date compliance records, audit evidence, and quality documentation
• Prepare and communicate reports regarding quality findings, risks, and actions to relevant stakeholders
• Stay current with changes in applicable regulations, industry standards, and quality practices
• Guide Quality team members on inspection protocols, testing methods, and documentation requirements

Who You Are (Basic Qualifications)

• Five or more years of experience in quality assurance, quality control, or compliance engineering
• Experience working with quality management systems and standards such as ISO 9001
• Experience investigating nonconformities, conducting root cause analysis, and implementing corrective and preventive actions
• Experience analyzing quality data and metrics using statistical tools and quality methodologies
• Experience preparing and maintaining quality or compliance documentation, records, and reports
• Professional proficiency in written and spoken English and Spanish
• Experience using Microsoft Office and quality management systems or tools

What Will Put You Ahead

• Experience conducting internal or external audits
• Experience in a regulated industry or manufacturing environment
• Knowledge of Six Sigma or other continuous improvement methodologies
• Experience managing quality or compliance-related projects
• Knowledge of customer service principles and practices
• Experience using compliance platforms or enterprise systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Molex, a Koch company, is a global leader in electronics and connectivity solutions. We create products and technologies that enable essential applications across a variety of markets, working with our customers to develop innovative, high-performance solutions.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.