Specialist Milano

Sephora; Lombardia; On-site; EUR 27,000 - 33,000; Full time

Job summary

Sephora Milano seeks a Specialist to lead a dynamic store team and actively manage qualitative and quantitative KPIs, Omnichannel services, and customer experiences. You will guide performance, develop team skills, and ensure strict adherence to makeup, skincare, and Sephora Collection standards.

The role involves training, resolving disputes, and promoting a collaborative environment. This position places a strong emphasis on delivering exceptional customer journeys and aligning with Sephora

Qualifications

• 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, budget management, analysis and daily reporting.
• English professional knowledge.

Responsibilities

• Manage and monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services (Sephora+, Click & collect, App downloads).
• Monitor team performances and define corrective actions.
• Lead department team and develop skills and talents.
• Ensure quality standards of makeup, skincare, fragrance, Sephora Collection.
• Train on technical skills and resolve disputes.
• Develop team spirit and motivate members to achieve goals.
• Inform the team about current results and daily/monthly objectives.
• Guarantee best Customer Journey and ensure guidelines are followed.
• Share daily results with Store Manager and team.
• Adhere to all company procedures and policies.
• Manage in-store services (internal, external) and Booxi platform.
• Coordinate events with Trade & Communication Department.

Skills

Team leadership

People management

English

KPI reporting

Budget management

Customer service

Tools

Booxi platform

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of one of Milano's team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.

• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.

• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).

• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Do not hesitate to apply if you have:

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation
• English professional knowledge
• Relationships management
• Analysis and reporting skills

Here are the Key Competencies for this Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

Drives Results

To effectively guide the completion of activities to achieve expected results.

Resilience

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Collaborate

Actively contribute to teamwork.

Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Planning & Organization

Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.

• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

  Join us and belong to something beautiful.

  At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

  https://www.youtube.com/watch?v=1KzWX7e0ePk

  For new joiners for this role in Italy, the annual gross salary associated with this position is EUR 30.000,00.

  This is only the initial annual gross salary granted to this position. This figure has been determined based on objective and gender-neutral criteria and reflects the starting salary normally applicable to the position at the time of publication of this job posting. Actual salaries may vary based on factors such as your unique blend of experience and skills, start date and our current organizational needs.
  On top of legal benefits, further benefits are provided in accordance with current company policies.
  This position is subject to the provisions of the collective bargaining agreement (CCNL Commercio) applicable to the role and applied by Sephora in Italy.

  Additional information:

  CCNL Commercio
  Employement classification: 3° livello
  From € 30.000