Store Manager Milano

Inside Lvmh; Lombardia; Remote; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Employee product gifts

Product discounts

Job summary

Sephora Milano is seeking a Store Manager to lead operational excellence and drive an outstanding customer experience. You will manage the store team, coordinate promotions and events, and ensure achievement of targets while controlling store costs. The role emphasizes coaching, onboarding, and HR-aligned development.

The position is based in Milano with a 40-hour workweek and a starting annual gross salary of EUR 36,000. Benefits are provided in accordance with company policy and Italian law.

Qualifications

• Leadership and people management
• KPI analysis and reporting
• Customer experience optimization

Responsibilities

• Lead store operations and staff planning, ensuring high-quality standards.
• Achieve monthly and yearly targets and manage costs.
• Analyze store KPIs like traffic and AOV to drive improvements.
• Coordinate promotions, events and product launches in-store.
• Coach and mentor team for development and onboarding processes.

Skills

Critical Thinking

Excellence Orientation

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Store Manager, and a valued member of one of Milano's team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Lead operational excellence in stores including organization, processes and work instructions. Acting at Country level as business supporter, he/she ensures high quality standards to increase efficiency and to strengthen the customer experience.
• Guaranteed achievement of monthly and year targets.
• Analyze and animate KPIs related to customer behavior (store traffic, average transaction value, units per transaction, etc.).
• Managing and planning store’s whole staff (internal and external).
• Coaching, mentoring and coordinating team for their own personal development, providing feedback on a daily base.
• Recruiting new joiners and supporting them through the onboarding process.
• Guaranteeing continuous support in store from the training and development point of view according to HR strategy.
• Coordinate commercial and organizational activities within your store (promotions, events, new product launches, CRM campaigns).
• Floor management in hottest KCP and floor coaching to Specialist.
• Managing store costs budget (inventory discrepancies, operating costs, personnel costs) and propose new strategies to optimize cost categories
• Instore management (HR management, Payroll & Administration, Cost Controlling, Evaluation, PCR, legal issues).
• Instore operation management, being the spoken person with HQ for all the inquires (IT, operation, Audit, Loss prevention).
• Getting in contact with brands referents arranging the proper training solution in accordance with AM strategy.
• Ensuring correct stock level to deliver commercial target and prevent stock loss (deliveries, SC confrontation and managing demarque results).
• Facilities services aligned to budget.
• Administration & cash operation management, to ensure proper cashflow management.
• Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
• Create a climate where people are motivated to do their best to help the organization achieve its objectives.

Here are the Key Competencies for the Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

To effectively guide the completion of activities to achieve expected results.

Excellence Orientation

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

To take responsibility for daily decisions applied within one's professional scope

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our "Sephora Stands" committee.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

For new joiners for this role in Italy, the annual gross salary associated with this position is EUR 36.000.

This amount represents the starting annual gross salary currently assigned to the position for a full-time work schedule of 40 hours per week andhas been determined based on objective and gender-neutral criteria. It reflects the salary typically offered to candidates joining this role at the time of publication of this job posting. For part-time positions, the salary will be proportionally adjusted according to the agreed working hours.

This is only the initial annual gross salary granted to this position. This figure has been determined based on objective and gender-neutral criteria and reflects the starting salary normally applicable to the position at the time of publication of this job posting. Actual salaries may vary based on factors such as your unique blend of experience and skills, start date and our current organizational needs.
On top of legal benefits, further benefits are provided in accordance with current company policies.
This position is subject to the provisions of the collective bargaining agreement (CCNL Commercio) applicable to the role and applied by Sephora in Italy

Additionalinformation: