Spanish Legal SaaS Account Manager - Growth & Retention

Lexroom.ai; Milano; Ibrido; EUR 35.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Work

Health Insurance

Meal Vouchers

Performance Bonuses

Team Retreats & Off-sites

Equity Package

Descrizione del lavoro

Lexroom is seeking a Customer Success/Account Manager to own the Spanish customer portfolio from onboarding to renewal, driving upsell and retention. You’ll run a proactive CS motion, contacting customers to uncover opportunities and expand value.

As the main contact for Spanish clients, you’ll gather feedback for Product and Marketing while localizing efforts for the Spanish market. The role requires a commercial mindset, CRM fluency (HubSpot a plus), and fluent Spanish and English.

Competenze

• 1–3 years in Customer Success or account management, SaaS/tech exposure preferred.
• Commercial mindset with ability to upsell and grow accounts.
• CRM experience with portfolio management; HubSpot is a plus.
• Fluent in Spanish and English; Italian is a plus.

Mansioni

• Own the full Spanish customer portfolio from onboarding to renewal and upsell.
• Proactively drive a commercial CS motion and identify opportunities in conversations.
• Be the single point of contact for Spanish customers, collecting feedback for Product/Marketing.
• Adapt and localize the Italian playbook for the Spanish market.
• Own dashboards, monitor KPIs, and report on portfolio health and growth.

Conoscenze

Customer Success

Account Management

CRM Experience

Spanish Speaking

English Fluent

Formazione

Bachelor's degree

Strumenti

HubSpot CRM

Descrizione del lavoro

Lexroom is seeking a Customer Success/Account Manager to own the Spanish customer portfolio from onboarding to renewal, driving upsell and retention. You’ll run a proactive CS motion, contacting customers to uncover opportunities and expand value.

As the main contact for Spanish clients, you’ll gather feedback for Product and Marketing while localizing efforts for the Spanish market. The role requires a commercial mindset, CRM fluency (HubSpot a plus), and fluent Spanish and English.