Spa Manager - Taormina

Four Seasons Hotels and Resorts; Taormina; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Excellent training and development

Dry cleaning for employee uniforms

Employee meals available

Descrizione del lavoro

Four Seasons San Domenico Palace in Taormina seeks an experienced Spa Manager to lead daily operations of the Spa, Wellness and Fitness facilities, drive revenue, and develop a high-caliber team. The role emphasizes exceptional guest experiences, operational excellence and adherence to luxury standards.

The ideal candidate will have leadership in a luxury spa or hospitality setting, strong financial acumen, and fluency in English and Italian.

Competenze

• Leadership experience in luxury Spa, Wellness, or Hospitality environments.
• Strong operational and financial acumen with budgets and revenue.
• Passion for wellness and delivering exceptional guest experiences.
• Excellent leadership, coaching and team development skills.
• Strong communication and interpersonal skills with guests and colleagues.
• Fluency in English and Italian.

Mansioni

• Monitor and drive spa revenue through treatments, retail, and memberships.
• Oversee day-to-day operations of Spa, Wellness and Fitness areas.
• Lead, coach, and develop the Spa team for engagement and professionalism.
• Manage scheduling, staffing, and labor productivity to meet objectives.
• Participate in budgeting, forecasting, and performance analysis.
• Ensure compliance with health, safety, hygiene, and licensing requirements.
• Maintain strong guest relationships and timely issue resolution.
• Ensure all spa services align with Four Seasons standards.

Conoscenze

Spa leadership

Operations management

Financial acumen

Guest experience

Staff coaching

Communication

English & Italian fluency

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role

Reporting into the Director of Rooms, the Spa Manager will lead the day-to-day operations of the Spa, Wellness, and Fitness facilities, ensuring exceptional guest experiences, operational excellence, and the highest standards of luxury service. The Spa Manager will be responsible for driving revenue performance, developing the spa team, and maintaining a serene and welcoming environment that reflects the Four Seasons commitment to quality and personalization.

What you will do

• Monitor and drive spa revenue through effective treatment, retail, and membership strategies while maximizing profitability

• Oversee the daily operations of the Spa, Wellness, and Fitness areas, ensuring the highest levels of guest satisfaction and service excellence

• Lead, coach, and develop the Spa team, fostering a culture of engagement, professionalism, and continuous improvement

• Manage scheduling, staffing, and labor productivity to achieve operational and financial objectives

• Participate in budgeting, forecasting, and performance analysis, contributing to the achievement of departmental and hotel goals

• Ensure compliance with health, safety, hygiene, and licensing requirements

• Maintain strong relationships with guests, handling feedback and resolving concerns in a professional and timely manner

• Ensure all spa treatments, services, facilities, and wellness offerings are delivered in accordance with Four Seasons standards

What you bring

• Previous leadership experience within a luxury Spa, Wellness, or Hospitality environment

• Strong operational and financial acumen, with experience managing budgets, revenue, and departmental performance

• Passion for wellness, luxury hospitality, and delivering exceptional guest experiences

• Excellent leadership, coaching, and team development skills

• Strong communication and interpersonal skills, with the ability to build relationships with guests, employees, and colleagues across departments

• Knowledge of spa products, treatments, wellness trends, and luxury service standards

• Fluency in English and Italian

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Dry Cleaning for Employee Uniforms

• Meals available at our Employee Restaurant

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

• Employee Recognition Programs

• Opportunities to build a successful career with global potential

Schedule & Hours:

This is a full-time position

This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.