Spa Concierge - The Lake Como EDITION - Season 2027

EDITION; Griante; On-site; EUR 29,000 - 31,000; Full time

Benefits offered by this job

Staff house accommodation

Ticket restaurants – meal vouchers

Staff cafeteria

Access to Marriott Bonvoy program

Job summary

The Lake Como EDITION in Italy is seeking an attentive Spa Reservations Associate to schedule services for individuals and groups, confirm bookings, and assist guests from arrival to departure. You will promote spa offerings, handle payments, and keep reservations updated throughout the day.

Ideal candidates have a high school diploma, minimal prior spa experience, and a professional, guest-focused approach.

Qualifications

• Education: High school diploma or GED.
• Less than 1 year related work experience.
• No supervisory experience.
• None

Responsibilities

• Schedule spa services and confirm guest appointments.
• Check guests in for appointments and provide spa orientation upon arrival.
• Promote and upsell spa/salon services to guests.
• Process guest payments and maintain accurate financial records.
• Balance, reconcile, and report receipts to Accounting as required.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26146820

Job Category Spa

Location One Marriott Drive, Need Address, Cadenabbia 22011, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range EUR 28975-30500 Annual Salary

The Lake Como EDITION

Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.

Position Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education High school diploma or G.E.D. equivalent.

Related Work Experience Less than 1-year related work experience.

Supervisory Experience No supervisory experience.

License or Certification None

Compensation & Benefits

• Gross Annual Salary: 28,975-30,500 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year).
• The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year.
• TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract
• Staff house accommodation on The Lake Como
• Ticket restaurants – meal vouchers (each with a net value of €8 per working day)
• Staff cafeteria
• Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.