Social Media Community Manager (Remote)

Hire Feed; Italia; Remoto; EUR 37.000 - 59.000; Tempo pieno

Descrizione del lavoro

Hire Feed is seeking a Social Media Community Manager (Remote) to moderate user-generated content and foster a positive experience across digital platforms. The role is full-time and involves building strong community relationships as part of a global technology-driven organization.

You will develop engagement strategies, respond to member inquiries, and work with marketing and product teams to align community initiatives with business goals.

Competenze

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Mansioni

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Conoscenze

Moderation

Community growth

Engagement strategy

Analytics

Communication

Strumenti

Community tools

Descrizione del lavoro

• Role: Social Media Community Manager (Remote)
• Location: Remote (Work from Anywhere)

Role Overview:

We are hiring for one of our clients, seeking a Community Manager to work on a full-time basis. The role involves moderating user-generated content, fostering engagement, and ensuring a positive experience for participants across digital platforms. Building and sustaining community relationships is central to this position.

Key Responsibilities:

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required Skills & Qualifications:

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Software Development | Technology, Information and Internet industry, contributing to enhanced user trust and platform integrity. The position supports a mission-driven approach to building sustainable digital ecosystems.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.