Shore Operations & Guest Experience Specialist

Costa Crociere; Genova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cruise company in Genova is seeking a Land Experience Expert to oversee shore operations. Your role will involve preparing materials, coordinating logistics, and enhancing guest experiences during excursions. The ideal candidate is fluent in English and two other languages, possesses strong communication and organizational skills, and has a background in the tourism sector. This full-time position offers a fixed-term contract, a vibrant work environment, and numerous benefits.

Servizi

Travel arrangements

Onboard meals and accommodation

Access to crew facilities

Competenze

• Fluency in English (B2) and at least two other languages—German, French, or Spanish (B2-C1); knowledge of Italian is an asset.
• Experience in the Tour Operator sector preferred.
• Comfortable navigating digital tools.

Mansioni

• Prepare materials and coordinate logistics for excursions.
• Support sales and enhance guest experiences.
• Monitor excursions ensuring safety and service excellence.

Conoscenze

Fluency in multiple languages

Strong communication skills

Organizational skills

Customer service

Formazione

High School Diploma or degree in Tourism or Languages

Strumenti

Microsoft Office

Digital tools

Descrizione del lavoro

A leading cruise company in Genova is seeking a Land Experience Expert to oversee shore operations. Your role will involve preparing materials, coordinating logistics, and enhancing guest experiences during excursions. The ideal candidate is fluent in English and two other languages, possesses strong communication and organizational skills, and has a background in the tourism sector. This full-time position offers a fixed-term contract, a vibrant work environment, and numerous benefits.