Service Sales and Service Product Manager

ABB; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading automation provider in Milan is seeking a Service Sales & Service Product Manager. This role involves shaping the future of the service business by developing global sales strategies and innovating the service portfolio. Candidates should have over 10 years of experience in sales or service management, strong leadership skills, and a customer-focused mindset. Join a dynamic team where your work will directly impact the industry.

Competenze

• 10+ years of professional experience in sales, marketing, or service management.
• Proven track record in developing and globally scaling service products.
• Experience in global portfolio management, including Installed Base data analysis.

Mansioni

• Lead the service product management team and manage the service products portfolio.
• Drive end-to-end development and industrialization of new service products.
• Define key targets and ensure those are achieved for the offerings and segments.

Conoscenze

Leadership capabilities

Market dynamics understanding

Customer-focused mindset

Data analysis skills

Formazione

Degree in Engineering, Business, Marketing, or related field

Descrizione del lavoro

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Service Manager

Your role and responsibilities:

As a Service Sales & Service Product Manager (m/f/d), you will shape the future of our service business. You will develop a global sales strategy and innovate within the service portfolio. In this role, you combine strategic thinking with effective execution skills and lead your team with vision and purpose.

You will be mainly accountable for:

Responsibilities

• Lead the service product management team and manage and optimize the portfolio of service products across all regions and markets, ensuring alignment with customer needs, company objectives and market demand.
• Drive the end-to-end development and industrialization of new service products, from ideation to launch, collaborating with cross-functional teams and ensuring seamless integration into the existing portfolio for efficient sales, delivery, and global deployment.
• Drive growth of the top line and profitability of service products globally by actively identifying, capitalizing on market opportunities, and continuously striving for excellence. Create, plan, and implement service sales strategy.
• Define key targets (e.g., volume, prices, portfolio mix) and ensure those are achieved for the offerings and segments. Ensure detailed business/sales plans are in place with regular follow-up.
• Maintain a strong understanding of service strategy related to the global service offers, including market trends, business opportunities, and key priorities for segments and product groups (PGs). Interpret the global industry segment strategy to meet global/region requirements and implement specific action plans.

What it takes to Run what runs the world:

You are an experienced leader with a deep understanding of market dynamics and customer needs in strategic business development. Your ability to lead innovation and inspire teams ensures the expansion of our global service market.

• Degree in Engineering, Business, Marketing, or a related field.
• 10+ years of professional experience in sales, marketing, or service management.
• Proven track record in developing, rolling out, and globally scaling service products.
• Experience in global portfolio management, including Installed Base (IB) data analysis.
• Strong leadership capabilities with hands-on experience in change management.
• Customer-focused mindset combined with solid technical know-how and service expertise.
• Familiarity with compliance, OHS, data management tools, and sales/marketing practices.

More about us

ABB's Machine Automation Division (B&R) is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries. As a leading global provider of automation solutions, B&R develops, produces and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation.

Since 2020, B&R's automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds its customers' expectations.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Job Summary

• Job number: JR00008925
• Date posted: 2025-09-19
• Profession: Service
• Employment type: Full_time
• Type: external