Service Inside Sales - 7 Months FTC

Vertiv; Bologna; In loco; EUR 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Vertiv is seeking a Contract Renewals Specialist to manage renewals of fixed-price service contracts in Italy. You will ensure continuity of coverage and support annual revenue targets while maintaining strong customer relationships throughout the contract lifecycle.

You will analyze the installed base and contract portfolio to identify renewal opportunities, prepare renewal communications, and engage customers to secure orders before expiry.

Competenze

• Minimum 2 years of experience in customer service, contract administration, sales support, or service operations.
• Experience managing renewals, service contracts, or customer accounts is highly desirable.
• Experience in an international or matrix organization is an advantage.

Mansioni

• Manage the end-to-end renewal process for fixed-price service contracts, ensuring continuity of customer coverage and service agreements.
• Analyze the installed base (IB) and contract portfolio to identify upcoming renewals and renewal opportunities.
• Prepare and coordinate customer renewal communications, including personalized contract renewal notifications and follow-up correspondence.
• Proactively engage with customers to secure renewal orders prior to contract expiry and follow up on outstanding renewals.
• Coordinate with Sales, Service, Operations, and Legal teams to resolve customer issues and facilitate successful contract renewals.
• Maintain accurate customer, contract, and pricing information within company systems and ensure compliance with policies.

Conoscenze

Renewals management

Contract administration

Customer service

Data analysis

Formazione

High school diploma or equivalent

Business/administration qualifications advantageous

Strumenti

Excel

Oracle ERP

CRM systems

Descrizione del lavoro

Job Description

The Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle.

The Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle.

Contract Renewal Management

• Manage the end-to-end renewal process for fixed-price service contracts, ensuring continuity of customer coverage and service agreements.
• Analyze the installed base (IB) and contract portfolio to identify upcoming renewals and renewal opportunities.
• Prepare and coordinate customer renewal communications, including personalized contract renewal notifications and follow-up correspondence.
• Proactively engage with customers to secure renewal orders prior to contract expiry and follow up on outstanding renewals.

Customer & Administrative Support

• Maintain accurate customer, contract, and pricing information within company systems.
• Review customer requests and requirements, including documentation, security compliance, and customer portal access, directing requests to the appropriate internal teams.
• Support customers throughout the renewal process by providing timely and professional responses to contract-related inquiries.
• Ensure all contract documentation and supporting records are complete, accurate, and maintained in accordance with company policies.

Commercial & Contract Support

• Support Contract Sales Managers with contract reviews, customer communications, and renewal negotiations.
• Verify contract details and pricing information ahead of annual renewal reviews.
• Assist with the review of customer terms and conditions and elevate complex contractual matters when required.
• Coordinate with Sales, Service, Operations, and Legal teams to resolve customer issues and facilitate successful contract renewals.

Compliance & Process Improvement

• Ensure all activities are conducted in compliance with company policies, procedures, and International Trade Compliance (ITC) requirements.
• Identify opportunities to improve renewal processes, data accuracy, and customer experience.
• Maintain high standards of quality, accuracy, and attention to detail across all renewal activities.

Qualifications & Experience Education

• High school diploma or equivalent required.
• Additional business, administration, or commercial qualifications are advantageous.

Experience

• Minimum 2 years of experience in customer service, contract administration, sales support, or service operations.
• Experience managing renewals, service contracts, or customer accounts is highly desirable.
• Experience working within an international or matrix organization is an advantage.

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience with Oracle or other ERP/CRM systems is preferred.
• Strong data analysis and administrative skills.

Professional Competencies

• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong customer service and stakeholder management skills.
• Ability to analyze information, solve problems, and make sound recommendations.
• Effective verbal and written communication skills.
• High attention to detail and accuracy.
• Collaborative team player with a proactive and customer-focused approach.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

Salary

The anticipated salary range for this role in Italy is between 38,192 to 47,741 gross per year (pro rata for fixed term contracts) based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

Tags

#contract #ftc