Service engineer / service technician in Italy (all genders)

STEINERT; Italia; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Company car

Laptop and mobile phone

Flexible hours and mobile working

Tools box and safety equipment

Job summary

STEINERT is hiring a service engineer/technician focused on Italy and global markets. You will handle commissioning, maintenance, troubleshooting, interventions and remote supports, while creating reports and action plans.

Travel nationwide and to neighboring states is expected, with regular trainings in Germany. Ideal candidates hold an engineering degree, have service-excellence experience, and are fluent in Italian and English.

Qualifications

• Degree in engineering or technical education specialized in electrical engineering or mechatronics.
• Professional experience as a service engineer/technician.
• Experience in service-excellence and service delivery.
• Experience with MS 365 and related software.
• Excellent Italian and English communication skills.

Responsibilities

• Prepare, Plan and conduct services for/on sorting machines with focus on Italy and globally.
• Commissioning, maintenance, troubleshooting, interventions and remote supports.
• Create service reports, commissioning protocols, action plans and time sheets.
• Active support in service sales for spare parts and service agreements.
• Consult with customers and provide technical trainings.

Skills

Communication skills

Analytical thinking

Problem solving

Pro-activeness

Willingness to travel

Education

Engineering degree or technical education (Electrical or Mechatronics)

Tools

MS 365

Job description

Would you like to help ensure that the world does not run out of resources and become part of the circular economy? Then STEINERT is the right place for you. We have been building sorting technologies and solving sorting tasks used in recycling and mining since 1889 in Cologne. Based in Cologne/Germany and at home around the globe, 550 colleagues worldwide work on the development of sustainable sorting technologies. As a medium-sized company, we are international, traditional and innovative at the same time. We offer our employees responsibility thanks to flat hierarchies and short decision-making paths. With us, you can combine your further development with the growth of an international and solidly positioned group.

Here's what you can do for us:

• Preparation, planning and conduction of services for/on our separation machines and systems with focus on Italy and globally:
  • Commissioning
  • Maintenance
  • Troubleshoots
  • Interventions
  • Remote Supports
  • Trainings
• Planning the required tools and equipment
• Active support in service sales - spare and wear parts as well as service agreements.
• Conducting deep-dives on complex errors and improvement potentials
• Creation of:
  • Service Reports
  • Commissioning Protocols
  • Action Plans
  • Time Sheets
• Customer communication and consultation

You bring with you:

• Degree in engineering or technical education specialized in electrical engineering or mechatronics
• Professional experience as Service engineer/technician
• Professional experience in Service-Excellence and -Delivery
• Experience in MS 365 and related software
• Very good communication skills in written and spoken Italian and English (other language advantages)
• High level of engagement & pro-activeness
• Strong comprehension capabilities & analytical thinking
• Good problem solving and mediation skills
• Willingness to travel 70-90% nationally and neighboring states
• Willingness to participate in regular technical trainings (also in Germany)
• Current Driver’s license

This is what we offer:

• A forward-thinking working environment in a growing company
• Opportunities for further training
• Flexible hours and mobile working
• Company Laptop and Mobile Phone
• Tools box fully equipped as well as work clothes and necessary safety equipment
• Company car