Service Engineer

Elekta AB; Agrate Brianza; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Elekta AB is seeking a field service engineer responsible for servicing Elekta products across the Europe area. The role is home-based with regional travel and requires initiative to complete tasks assigned by the Service Manager.

Responsibilities include maintenance, upgrades, installations, and remote support to customers. Travel may be extensive and location flexibility is essential for coverage across Europe.

Competenze

• A higher qualification in a relevant engineering discipline.
• Competent with IT including Windows OS, Microsoft Office and networking.
• Excellent interpersonal and communication skills.
• Capable of travelling extensively and on short notice within Region Europe.

Mansioni

• Servicing Elekta products within the area of responsibility.
• Perform planned maintenance and corrective maintenance independently.
• Installations, upgrades and customer support, including remote sessions.
• Collaborate with customers and colleagues to ensure high quality outcomes.
• Populate service systems and databases and manage documentation.

Conoscenze

Windows OS

Microsoft Office

Networking

Interpersonal communication

Time management

Problem solving

Formazione

Higher qualification in engineering

Strumenti

IntelliMax

QlikSense

Descrizione del lavoro

Description

Works under general supervision, applies engineering concepts to fault find and fix problems of minor/intermediate complexity machine problems. First/Second level PSC training completed. Understands machine geography and shows competence on utilization of technical manuals.

The Engineer will be responsible for the servicing of all Elekta products within the area of responsibility. This is a home‑based role with a requirement to travel throughout the BU and Cluster as required. Engineers are informed by the BU office or line manager which work needs to be undertaken and are expected to work under their own initiative to complete the tasks appointed.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support from the office or from a remote location.

Responsibilities

• Aware of and able to follow the company’s policies around compliance, the environment, data management and quality systems.
• Capable of using and populating the company’s service systems and databases.
• Is capable of independently performing all planned maintenance tasks.
• Is capable of independently performing the majority corrective maintenance tasks.
• Is capable of performing more complex fault finding and repair independently.
• Good presentational skills able to run local knowledge transfer/service meetings in line with experience.
• Is capable of providing on the job coaching as appropriate in line with experience.
• Is competent in the use of IntelliMax and QlikSense to proactively monitor and repair systems.
• Has a reasonable awareness and knowledge of the entire solution including software and planning systems and interfaces.
• Able to use escalation processes and tools.
• Has completed the applicable training for this level.
• Completed all required level 2 training as per learning journey.
• Operates and communicates effectively with wider audiences.
• Able to effectively communicate and manage customers’ expectations in intermediate situations.
• Is able to interact with customers and manage expectations for all maintenance activities independently.
• Has a proactive attitude to maintenance activities.
• Demonstrates a consistent flexible and adaptable approach to situations experienced.
• Willing to travel at short notice to assist on service or installation issues locally.
• Is able to adapt to changing situations, seeking input from peers where needed.
• Strives to participate in remote support sessions taking advantage to develop oneself.
• Shows an interest in the development of the organisation and colleagues.
• Shows a positive attitude to learning and development of self.
• Displays a positive attitude to continuous improvement, suggesting changes and identifying opportunities for improvements.
• Identifying and sharing development opportunities to junior engineers.
• Demonstrates a lateral thinker approach maintaining a wider perspective.
• Displays a positive attitude to maintenance operations and achieving high quality outcomes.
• Pays particular attention to detail in all that they do.
• Is able to manage own time with minimal inputs from manager/supervisor.

Authorities

• No budgetary responsibilities.
• No line management or supervisory responsibilities.
• Responsible for completing set jobs within timescales determined by the Service Manager.

Relevant Knowledge, Skills and Competencies

• A higher qualification in a relevant engineering discipline.
• Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
• Excellent interpersonal and communication skills.
• Demonstrable drive and commitment to Elekta and the tasks in hand.
• A basic technical and practical competence in electrical, electronic and mechanical maintenance.
• Capable of reading and understanding electrical schematic diagrams.
• Ability to travel extensively and at short notice in Region Europe.
• Clean driving licence.