Senior Technical Support Engineer (m / f / d) - Italian speaking

Energy Job Search; Assago; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in automation technology seeks a Senior Technical Support Engineer fluent in Italian. This role involves resolving technical issues, enhancing customer experience, and working closely with sales and development teams. Candidates should have a relevant degree, extensive experience in a customer-facing technical role, and proficiency in programming languages, particularly LabVIEW.

Competenze

• 5+ years in a customer-facing technical role.
• Fluent in English and Italian.
• Eligible for Italian security clearance.

Mansioni

• Resolve technical issues for customers.
• Develop support strategies with Sales.
• Maintain relationships with R&D support teams.

Conoscenze

Problem-solving

Communication

Formazione

Bachelor's degree in Engineering or Computer Science

Strumenti

LabVIEW

Descrizione del lavoro

Senior Technical Support Engineer (m / f / d) - Italian speaking

Join us at Energy Job Search as a Senior Technical Support Engineer (m / f / d) - Italian speaking .

Responsibilities :

• Resolve technical issues for customers, focusing on Enterprise and Strategic Tiers.
• Partner with Sales to develop support strategies for targeted accounts.
• Address platform and systems issues across regions.
• Manage critical issues and maintain relationships with R&D support teams.
• Enhance technical proficiency through training and consulting.
• Document knowledge to enable self-service and improve department efficiency.
• Provide feedback to improve customer experience and contribute to team development.

Qualifications :

• Bachelor's degree in Engineering, Computer Science, or related field.
• 5+ years in a customer-facing technical role.
• Proficiency in programming languages; LabVIEW preferred.
• Fluent in English and Italian; eligible for Italian security clearance.
• Willingness to travel as needed.

Preferred Skills :

• Excellent communication and problem-solving skills.
• Experience in electronic circuit design and instrumentation.
• Leadership or mentoring experience.
• Background in test and measurement industry.

At Emerson, we value diversity and are committed to your growth. Join us to make a meaningful impact in automation technology.

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