Senior Technical Consultant

Rezolve Ai; Bardi; In loco; EUR 65.000 - 100.000; Tempo pieno

Descrizione del lavoro

Rezolve Ai is seeking a ServiceNow Senior Consultant to lead client engagements and deliver effective workflow solutions. You will apply hands-on ServiceNow expertise, guide customers through technical discussions, and drive AI-enabled improvements across business processes.

The role emphasizes independent project execution, collaboration with teams, and the ability to contribute to product feedback and technical documentation, ensuring long-term client success.

Competenze

• Experience with ServiceNow Professional Services and consulting.
• Ability to travel for engagements.
• Experience integrating AI into work processes and decision making.

Mansioni

• Lead smaller projects and teams focusing on story execution and customer value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise.
• Conduct workshops and assess current-state processes, leveraging AI to optimize workflows.
• Review and validate technical deliverables including configuration and documentation.
• Coach and mentor Technical Consultants to drive solution quality and value realization.

Conoscenze

ServiceNow

Ability to travel

AI in workflows

Technical leadership

Prescriptive guidance

Strumenti

CSA/CAD/CIS certifications

Descrizione del lavoro

• ServiceNow Professional Services / Consulting experience
• Ability to travel
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS)
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
• Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Provide oversight and unit testing of code developed by partner or customer employees
• Provide feedback to product development to improve the product based on experiences gained with customers
• Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
• Act as a resource to customers by providing expertise on technical matters related to products and solutions.
• Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.

Responsibility of / Expectations from the Role

1. Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
2. Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success
3. Conduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
4. Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
5. Identify product implementation opportunities, develop new offerings for the technical accelerator portfolio and support innovation for consistent delivery. xlwpduy
6. • Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.