Senior Technical Architect – Life Sciences

Salesforce; Lombardia; Presencial; EUR 140.000 - 180.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Senior Technical Architect to support Life Sciences customers within the Customer Success Group.

You will act as a strategic advisor and platform expert to pharma, biotech and medical tech organisations, turning priorities into scalable, secure Salesforce solutions. You will define solutions with customers and partners, lead architecture across commercial operations and medical affairs, and guide multi-team delivery in regulated environments.

Formación

• 12+ years of enterprise architecture or technical consulting experience.
• 4+ years leading Salesforce implementation projects.
• Experience delivering CRM technology solutions for pharmaceutical, biotechnology or medical technology organizations.
• Strong Salesforce application design skills with data modelling, integration, identity, security and scalability.
• Hands-on configuration and development experience, including Salesforce customization and OO languages.
• Experience with APIs and enterprise integration patterns.

Responsabilidades

• Serve as a trusted advisor to Life Sciences customers, aligning objectives with Salesforce architecture and delivery roadmaps.
• Lead architecture for complex engagements, coordinating solution and technical architects across customers, partners and Salesforce teams.
• Translate requirements for HCP/HCO engagement and clinical processes into practical designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms and clinical systems.
• Collaborate with privacy, security and regulatory teams to implement access controls, consent handling and auditability.
• Review architecture and delivery approaches to ensure performance, scalability and maintainability; guide configuration and development.
• Shape migration and rollout strategies addressing data quality and global/local needs.
• Plan delivery with project managers, manage dependencies and risks, set clear expectations.
• Evaluate AI and automation use cases with clients, defining data access and oversight criteria.
• Mentor teams and contribute reusable patterns; support pre-sales activities.

Conocimientos

Enterprise architecture

Technical consulting

Salesforce implementation

CRM technology

Data modelling

Integration

APIs

Security

Salesforce customization

Agile delivery

Herramientas

OCE

Veeva

Life Sciences Cloud

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce Professional Services is seeking a Senior Technical Architect to support our Life Sciences customers within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions.

You will work with customers and partners to define the solution vision, lead technical architecture and guide implementation across commercial operations, medical affairs, patient services and, where relevant, clinical engagement. You will connect industry needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long‑term value.

The role combines hands‑on technical expertise with consulting and leadership. You will engage developers, business stakeholders and executives, align multiple delivery teams and help customers make informed architecture decisions within a regulated environment.

What You'll Actually Be Doing

• Serve as a trusted advisor to Life Sciences customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
• Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
• Translate requirements for healthcare professional (HCP) and healthcare organisation (HCO) engagement, medical affairs, patient support and other relevant Life Sciences processes into practical solution designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms, master data, content repositories and relevant clinical or safety systems.
• Partner with customer quality, privacy, security and regulatory teams to translate applicable requirements into access controls, consent handling, auditability, validation evidence and release governance.
• Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability. Guide configuration and development, and contribute hands‑on where required.
• Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs.
• Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
• Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
• Mentor customers, partners and colleagues; contribute reusable patterns and industry knowledge; and support pre‑sales activities where required.

You're Our Person If...

• Candidates must already be authorised to work in Italy.
• Language: Italian and English fluency.
• 12+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
• Experience delivering CRM technology solutions (OCE, VEEVA, etc) for pharmaceutical, biotechnology or medical technology organizations, with knowledge of one or more areas such as commercial engagement, market access, medical affairs, patient services or clinical operations.
• Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
• Hands‑on configuration and development experience, including Salesforce customisation and coding in object‑oriented languages.
• Experience with APIs, enterprise integration patterns, data migration from legacy CRM platforms (Veeva, OCE, etc) and the design of connected enterprise applications.
• Understanding of delivery in regulated environments and the ability to work with customer specialists on privacy, consent, data integrity and validation requirements.
• Proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
• Strong communication, presentation and facilitation skills, with the ability to explain technical trade‑offs and influence senior business and technology stakeholders.
• Ability to take ownership of complex problems, learn new technologies quickly and travel regionally or occasionally internationally according to customer needs.

Even Better If...

• Experience with Salesforce Life Sciences Cloud and its commercial, medical or patient services capabilities.
• Experience with HCP/HCO master data, omnichannel engagement, medical content workflows or patient programme integrations.
• Experience planning CRM modernisation, legacy platform migration or multi‑country deployments for Life Sciences customers.
• Compliance knowledge: Knowledge of the standard regulation(GxP, 21 CFR Part 11, GDPR etc).
• Core platform skills: as Apex, LWC, APIs, Experience Cloud, Life Science Cloud.
• Experience with Agentforce, enterprise data platforms or AI‑assisted development tools, including an understanding of their strengths, limitations and governance needs.