Senior Technical Architect – Life Sciences

403 salesforce.com Italy S.r.l.; Roma; On-site; EUR 85,000 - 119,000; Full time

Job summary

Salesforce is seeking a Senior Technical Architect for Life Sciences to lead architecture across complex engagements and guide implementations for pharmaceutical and medical technology customers. You will connect business needs with Salesforce capabilities and coordinate with multiple teams to deliver scalable solutions.

You will mentor teams, navigate regulatory requirements, and shape data, security and integration designs that enable compliant, efficient operations across regions.

Qualifications

• Enterprise architecture or technical consulting experience in Life Sciences (12+ years)
• 4+ years leading Salesforce implementation projects
• Experience delivering CRM tech solutions for pharma/biotech/medical tech
• Strong Salesforce application design skills: data, integration, identity, security, scalability
• Hands-on configuration and development in Salesforce (customisation)

Responsibilities

• Serve as trusted advisor to Life Sciences customers connecting business objectives with Salesforce architecture and roadmaps.
• Lead architecture for complex engagements and coordinate architects across customers, partners and Salesforce teams.
• Translate requirements for engagement with HCP/HCO, medical affairs and patient services into practical designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms and clinical systems.
• Partner with privacy, security and regulatory teams to translate requirements into access controls, auditability and governance.
• Review architecture and delivery approaches to ensure performance, scalability and maintainability.
• Guide configuration and development, and contribute hands-on as needed.
• Shape migration and rollout strategies addressing data quality and legacy apps.
• Plan delivery with project managers and manage risks and expectations.
• Evaluate AI/automation use cases with data access and human oversight.

Skills

Salesforce architecture

Leadership

CRM solutions

Security & compliance

APIs & data modelling

OOP coding

Education

CS/Engineering degree or equivalent

Tools

Apex

LWC

APIs

Veeva/OCE CRM (experience)

Job description

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce Professional Services is seeking a Senior Technical Architect to support our Life Sciences customers within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions. You will work with customers and partners to define the solution vision, lead technical architecture and guide implementation across commercial operations, medical affairs, patient services and, where relevant, clinical engagement. You will connect industry needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long‑term value. The role combines hands‑on technical expertise with consulting and leadership. You will engage developers, business stakeholders and executives, align multiple delivery teams and help customers make informed architecture decisions within a regulated environment.

What You’ll Actually Be Doing

• Serve as a trusted advisor to Life Sciences customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
• Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
• Translate requirements for healthcare professional (HCP) and healthcare organisation (HCO) engagement, medical affairs, patient support and other relevant Life Sciences processes into practical solution designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms, master data, content repositories and relevant clinical or safety systems.
• Partner with customer quality, privacy, security and regulatory teams to translate applicable requirements into access controls, consent handling, auditability, validation evidence and release governance.
• Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability.
• Guide configuration and development, and contribute hands‑on where required.
• Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs.
• Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
• Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
• Mentor customers, partners and colleagues; contribute reusable patterns and industry knowledge; and support pre‑sales activities where required.

You're Our Person If…

• Candidates must already be authorised to work in Italy.
• Language: Italian and English fluency.
• 12+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
• Experience delivering CRM technology solutions (OCE, VEEVA, etc) for pharmaceutical, biotechnology or medical technology organizations, with knowledge of one or more areas such as commercial engagement, market access, medical affairs, patient services or clinical operations.
• Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
• Hands‑on configuration and development experience, including Salesforce customisation and coding in object‑oriented languages.
• Experience with APIs, enterprise integration patterns, data migration from legacy CRM platforms (Veeva, OCE, etc) and the design of connected enterprise applications.
• Understanding of delivery in regulated environments and the ability to work with customer specialists on privacy, consent, data integrity and validation requirements.
• Proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
• Strong communication, presentation and facilitation skills, with the ability to explain technical trade‑offs and influence senior business and technology stakeholders.
• Ability to take ownership of complex problems, learn new technologies quickly and travel regionally or occasionally internationally according to customer needs.

Even Better If…

• Experience with Salesforce Life Sciences Cloud and its commercial, medical or patient services capabilities.
• Experience with HCP/HCO master data, omnichannel engagement, medical content workflows or patient programme integrations.
• Experience planning CRM modernisation, legacy platform migration or multi‑country deployments for Life Sciences customers.
• Compliance knowledge: Knowledge of the standard regulation (GxP, 21 CFR Part 11, GDPR etc).
• Core platform skills: as Apex, LWC, APIs, Experience Cloud, Life Science Cloud.
• Experience with Agentforce, enterprise data platforms or AI‑assisted development tools, including an understanding of their strengths, limitations and governance needs.
• Salesforce Certified Technical Architect (CTA) or multiple Salesforce architecture certifications.
• Experience leading enterprise transformation and building relationships with C‑level executives and senior technology leaders.
• A degree in Computer Science, Engineering or a related discipline, or equivalent demonstrable professional experience.

What You Bring Trust:

• Integrity, transparency and sound judgement when working with customers, colleagues and sensitive information.
• Collaboration: A commitment to shared outcomes, knowledge sharing and the development of others.
• Leadership: Clear communication, a considered point of view and the confidence to guide decisions while listening to different perspectives.
• Industry curiosity: A desire to understand how Life Sciences organisations work and how technology can improve experiences for healthcare professionals and patients.
• Adaptability: Comfort with ambiguity and with a fast‑changing product and AI landscape.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is EUR 118,800 to EUR 84,600 annually. Italy CBA (Contratto collettivo nazionale di lavoro del commercio) (01/04/2015 - ) Quadri In Addition to the base salary, this position may offer access to a range of additional benefits including an incentive component which is tailored by grade level.