Senior Technical Account Manager

Amazon Web Services (AWS); Milano; In loco; EUR 63.000 - 86.000; Tempo pieno

Descrizione del lavoro

AWS EMEA SARL (Italy Branch) is seeking a Technical Account Manager (TAM) in Milan to be the principal technical advisor for Enterprise Support customers. You will guide customers across AWS services, drive strategic discussions with senior leadership, and help plan and implement cloud solutions while maintaining operational health.

You will travel ~10% and collaborate with Solutions Architects, Business Developers, Professional Services, and Sales teams to maximize customer value and AWS

Competenze

• Speak, write, and read fluently in Italian and English at C1 level or above.
• Experience operating and troubleshooting for distributed systems.
• Bachelor's or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.

Mansioni

• Build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers and understand their business needs.
• Drive technical discussions regarding incidents, trade-offs, and risk management with senior leadership.
• Consult with partners from developers to executives (C-suite).
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions and pre-launch planning.

Conoscenze

Italian (C1)

English (C1)

Formazione

Bachelor's or Master's in CS/Engineering/Analytics/Math/IT

Descrizione del lavoro

Description

AWS Enterprise Support, Technical Account Manager (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

This position will require the ability to travel 10% or more as needed.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, training sessions, etc.

You’ll have plenty of opportunities to develop your technical, consulting and leadership skills.

You’ll work with talented cloud technologists and expand your knowledge of AWS products.

You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life

The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform.

About The Team

The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.

Basic Qualifications

• Speak, write, and read fluently in Italian and English at C1 level or above
• Experience working cross functionally with tech teams
• Bachelor's degree, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience operating and troubleshooting for two of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

Preferred Qualifications

• Experience managing or influencing senior stakeholders in a commercial or client-facing context
• Experience with external customer interaction, or experience in commercial tasks or environments
• Knowledge of general AI tools
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
• Hands-on experience with AWS services and/or other cloud offerings
• Experience with SaaS, multi-tenant architectures and deployment automation is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Milan, ITA - 75,200.00 EUR Annually

Company - AWS EMEA SARL (Italy Branch)

Job ID: A10499570