Senior Teamcenter Plm Consultant

Tata Consultancy Services; Lazio; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services cerca un Senior Teamcenter PLM Consultant per guidare AMS per un cliente Chiave a Torino. Ruolo di leadership, gestione incidenti e miglioramento continuo in ambiente PLM Teamcenter.

Il candidato ideale ha oltre 10 anni di esperienza in PLM e conoscenza approfondita dei moduli Teamcenter, ITIL e strumenti ITSM. Ruolo fortemente orientato al cliente e vendor management.

Competenze

• Più di 10 anni di esperienza in PLM, con competenze su Siemens Teamcenter.
• Leadership di team, gestione degli incidenti e della comunicazione con stakeholder.
• Conoscenza di ITIL e strumenti ITSM come ServiceNow o JIRA.

Mansioni

• Guidare le operazioni AMS PLM/Teamcenter, gestire incidenti, richieste di servizio e miglioramenti.
• Gestire le escalation, l’analisi delle cause principali (RCA) e la triage degli issue.
• Fornire leadership tecnica e funzionale, guidando i membri del team su ambiti Teamcenter.
• Gestire comunicazioni con stakeholder, riunioni quotidiane e report operativi.
• Promuovere miglioramenti continui, analizzare pattern di ticket e redigere SOP/articoli.

Conoscenze

Leadership

Stakeholder management

Incident management

Teamcenter expertise

ITIL knowledge

Strumenti

ServiceNow

JIRA

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Tata Consultancy Services (TCS) is seeking a distinguished Senior Teamcenter PLM Consultant to lead our Application Management Services (AMS) operations for a key client in Turin, Italy.

This is a senior, customer-facing leadership role for an expert in the PLM domain. You will be entrusted with ensuring the stability, performance, and continuous improvement of a critical Teamcenter environment. As the lead consultant, you will drive technical and functional solutions, manage high-priority incidents, and serve as the primary liaison between business stakeholders, technical teams, and vendors. This position requires a strategic leader dedicated to service excellence and operational discipline.

Key Responsibilities:

• Lead AMS Operations: Spearhead the end-to-end PLM/Teamcenter support operations, ensuring all incidents, service requests, and enhancements are managed within stringent SLA and priority expectations.
• Drive Incident Problem Management: Take command of priority incident calls, escalations, and root cause analysis (RCA). Perform expert-level triage to assess impact and assign issues to the appropriate resolver groups.
• Provide Technical Functional Leadership: Act as the primary solution advisor for business and technical requirements. Guide team members on complex Teamcenter functional areas and establish best practices for support quality.
• Manage Stakeholder Communication: Lead daily support calls, backlog reviews, and status communications. Collaborate seamlessly with customer stakeholders, PLM architects, Siemens/vendor teams, and internal technical groups to ensure swift issue resolution.
• Champion Continuous Improvement: Drive service enhancement by analyzing ticket trends, identifying automation opportunities, and reducing recurring issues. Prepare and maintain high-quality SOPs, knowledge articles, and operational reports.

Qualifications and Requirements:

• 10+ years of extensive experience in PLM, with deep expertise in Siemens Teamcenter support and operations.
• Expert-level knowledge of Teamcenter modules, including Structure Manager, Workflow, Change Management, Access Manager, and Embedded Software Lifecycle Management.
• Proven ability to lead incident management, triage issues, analyze logs, and provide robust technical and functional solutions based on business requirements.
• Strong command of ITIL processes (Incident, Problem, Change, SLA Management) and experience with ITSM tools like ServiceNow or JIRA.
• Exceptional skills in stakeholder management, customer engagement, and team leadership.

Why Join TCS?

This role offers a unique opportunity to function as a strategic leader within a critical client engagement. At TCS, we empower our senior experts to drive meaningful outcomes, providing the resources of a global leader while fostering a culture of innovation and continuous improvement.