Senior Product Owner Milano Milano Apprenticeships

A.S. Watson Group; Milano; Hybrid; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Competitive base salary

Performance Bonus

Exclusive Discounts

Holiday entitlement

Hybrid Working Model

Refer-a-friend scheme

Learning and Development Opportunities

Mental Health and Wellbeing Support

Welfare allowance

Food Vouchers – Lunch is on us!

Job summary

A.S. Watson Group is seeking a Senior Product Owner to design and deliver digital product features for our websites and apps, ensuring customers find what they need with a smooth, delightful experience across channels.

You will lead functional analysis and solution design, collaborating with cross-functional teams to prioritise initiatives and optimise journeys. In this hybrid role, you will drive a clear online roadmap with a dedicated business unit, engage with UX, Product Owners and

Qualifications

• Experience with SAP Commerce and ecommerce platforms.
• Proficient in Agile processes and ceremonies.
• Strong requirements gathering and documentation.
• Proven stakeholder collaboration and negotiation skills.
• Ability to implement accessible and user-centred design.

Responsibilities

• Oversee the functional analysis, solution design, and delivery of digital products.
• Shape online roadmaps with a business unit.
• Serve as the main contact for the development squad and drive delivery.
• Collaborate with UX, Product Owners, and other teams.
• Champion accessibility and WCAG 2.1 AA compliance.
• Utilize AI to drive innovation and efficiency.
• Ensure scalable and standardised processes across units.

Skills

SAP Commerce

eCommerce platforms

Agile methodologies

Stakeholder collaboration

Requirements gathering

Tools

Microsoft Office

Copilot/LLMs

Miro

Jira

Confluence

Job description

Why This Role Matters

This is a pivotal role supporting our O+O (Online & Offline) strategy, to deliver seamless and innovative digital product experiences that connect our customers across channels. As a Senior Product Owner, you will support the design of features on our websites and apps, ensuring our customers can find what they need as smoothly as possible while having the best possible experience. You will lead functional analysis and solution design activities, working closely with cross‑functional teams to prioritise initiatives, optimise customer journeys, and deliver high‑impact solutions that shape how millions of customers experience our brands, helping us put a smile on our customers' faces today and tomorrow.

What You’ll Be Doing

• Oversee the functional analysis, solution design, and delivery of digital products within a dedicated functional area, ensuring solutions meet both business needs and enterprise standards.
• Partner closely with a specific business unit to shape and deliver their online roadmap, ensuring alignment with strategic goals.
• Act as the key point of contact for the development squad, actively participating in Agile ceremonies and driving day‑to‑day delivery.
• Collaborate closely with UX Design, Product Owners, and other functional teams to identify cross‑stream dependencies and ensure cohesive, user‑centered product design.
• Champion Accessibility by Design principles, ensuring requirements, user stories, acceptance criteria, and delivered solutions align with WCAG 2.1 AA standards and provide inclusive customer experiences.
• Produce high‑quality analysis and review work from Product Owners, Junior Product Owners, and external business analysts to drive consistency and best practice.
• Champion standardisation and synergies across business units to optimise efficiency and scalability.
• Leverage AI to drive innovation, enhancing decision‑making, optimising processes, and unlocking new opportunities to improve customer experience and business performance.

What You’ll Bring

• Strong experience in eCommerce platforms, with specific knowledge of SAP Commerce.
• Solid understanding of Agile processes and principles, with experience working in fast‑paced delivery environments.
• Highly analytical with strong attention to detail, able to identify blockers and define effective mitigation actions.
• Strong requirements gathering and documentation expertise, leveraging Microsoft Office, Copilot/LLMs, Miro, and Atlassian tools (e.g., Jira and Confluence); Atlassian experience advantageous.
• Proven ability to collaborate effectively with a wide range of stakeholders across business and technical teams.
• Strong negotiation skills, with the ability to simplify complex requirements to enable faster and more efficient delivery.
• Acting as a go‑to expert and demonstrating resilience while fostering a positive, solutions‑focused mindset.

How You Will Make an Impact

• Enhance the online customer experience, ensuring journeys are intuitive and engaging to build long‑term customer loyalty.
• Deliver strong results by driving a clear, well‑prioritised roadmap that ensures smooth and efficient product delivery.
• Drive effective digital solutions through strong functional analysis and solution design, ensuring website and app features meet both customer and business needs.
• Foster collaboration across teams, building strong relationships with stakeholders and influencing outcomes through clear communication.
• Navigate and simplify complex challenges, identifying practical solutions that drive efficiency and scalability.
• Demonstrate resilience in challenging situations, maintaining a positive mindset and encouraging the team to focus on solutions and continuous improvement.

Who We Are

You may not have heard of us, but you’ll know our brands! AS Watson is the world’s largest international health and beauty retailer, with over 17,000 stores across 31 markets serving over 5.3 billion customers each year. From Superdrug, Kruidvat and Watsons to Marionnaud, The Perfume Shop and many more, our brands are loved by customers around the world. Behind them are passionate people who are encouraged to innovate, collaborate and grow.

What You Will Get From Us

• Competitive base salary of €35,000–€43,000 based on your skills and experience
• Performance Bonus
• Exclusive Discounts – Enjoy savings across our iconic brands
• Holiday entitlement
• Hybrid Working Model
• Refer‑a‑friend scheme
• Learning and Development Opportunities
• Mental Health and Wellbeing Support
• Welfare allowance
• Food Vouchers – Lunch is on us!