Senior Product Manager - Client Communication

Qonto; Lombardia; On-site; EUR 70,000 - 110,000; Full time

Job summary

Qonto in Italy is seeking a senior Product Manager, Client Communication, to own a greenfield platform for connected customer communications across Braze, Customer.io, SendGrid, Lemlist and Zendesk. You will shape the roadmap and align stakeholders from day one.

You will partner with CRM, Operations, Compliance, Product and Engineering to close regulatory gaps and turn fragmented tools into a cohesive, scalable program used across teams.

Qualifications

• Senior product management experience.
• CRM and communications experience with tools such as Braze, Customer.io, or similar.
• Ability to align multiple stakeholders and work across cross-functional teams.

Responsibilities

• Own greenfield platform for cross-tool communications.
• Close regulatory gaps and improve operational excellence.
• Turn fragmented tools into a cohesive, scalable system.
• Lead cross-functional collaboration with CRM, Operations, Compliance, Product, and Engineering.

Skills

Product management

Stakeholder management

Cross-functional leadership

Platform thinking

CRM knowledge

Tools

Braze

Customer.io

SendGrid

Lemlist

Zendesk

Job description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews.Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work here. Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Mission

Shape how Qonto communicates with its customers by delivering a continuous, intuitive, and consistent customer experience across every channel and touchpoint, meeting regulatory obligations while turning customer communications into an efficient growth engine. You will report to Jen Christoph and build the orchestration layer behind Qonto’s numerous communication tools, giving every team a single, compliant view of what has been sent and to whom.

As Product Manager, Client Communication, you will:

• Greenfield ownership: Build the shared platform—event-driven orchestration, a unified communication log, and preference management- that CRM, Operations, Compliance, and Product teams can rely on.
• Meaningful, high-stakes impact: Close critical regulatory gaps, improve operational excellence, and unlock new opportunities for growth.
• Platform thinking: Turn fragmented tools and use cases into a cohesive, scalable system that teams across Qonto can easily adopt.
• Cross-functional leadership: Partner closely with CRM, Operations, Compliance, Product, and Engineering to align stakeholders and define clear scope and ownership from day one.

What You Can Expect

• Market context: Communication is shifting from distributed features to a dedicated program. You will build the connective tissue behind Qonto’s customer-communication strategy, with Regulatory, Growth, and Operations closely involved.
• Team: You will be the founding PM of a new team inside Core Experience, alongside a peer-group of PMs that also own some of Qonto’s critical UX platforms like homepage, navigation, inbox and user roles.
• Recent projects: The team is just getting started to shape the product vision - you help define the initial roadmap from day one.
• Tools: You will work across Braze, Customer.io, SendGrid, Lemlist, and Zendesk, plus the orchestration layer designed to connect them.

About You

• Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.
• Communications and CRM expertise: You have worked hands-on with communication or CRM platforms such as Braze, Customer.io, or other notification or email systems, ideally across multiple tools in a real ecosystem.
• Complexity and scale: You have operated where Regulatory, Marketing, Product, and Operations teams all have competing claims on what gets sent to customers.
• Stakeholder management: You communicate clearly and confidently with senior stakeholders, building trust, aligning diverse perspectives, and influencing decisions.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

On average, our hiring process lasts 20 working days.

More information on our candidate journey here.

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Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ([e-mail])