Senior Product Manager

Smartbox Group; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Smartbox Italy – EPD is seeking a Team Lead & Key Account Manager to lead and coach a team of 3 Account Managers/Key Account Managers while personally managing a portfolio of strategic partners, ensuring retention and growth.

You will translate strategy into team objectives, collaborate with the Head of Sales for Southern Europe, and drive KPI tracking, business reviews and cross-functional initiatives to improve partner performance and experience.

Competenze

• Minimum ~2 years of people management experience in a sales environment.
• Proven experience in key account management or B2B sales, preferably in hospitality, travel, leisure or e-commerce.
• Strong coaching and leadership skills with the ability to motivate a team toward ambitious targets.
• Excellent relationship-building and communication skills, comfortable engaging with senior stakeholders.
• Analytical mindset with proficiency in BI tools and Salesforce/CRMs; ability to lead quarterly business reviews and provide data-driven insights.
• Strong organizational skills to balance own account portfolio with team management duties.
• Fluent in Italian and professional working proficiency in English.
• Positive, proactive and collaborative attitude, showing adaptability and resilience

Mansioni

• Manage, coach and develop a team of 3 Account Managers, including regular 1:1s, performance reviews, and individual development plans.
• Set clear priorities for the team in line with Smartbox Italy's commercial goals; monitor KPIs and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations.
• Build team capability in negotiation, business reviews and account planning.
• Provide actionable, data-driven recommendations to Sales Leadership and for cross-functional projects, sharing AM team’s and partners’ feedback to influence product and commercial strategy.
• Foster a positive, high-performance team culture
• Own and manage a portfolio of top-tier Strategic partners, acting as their main point of contact and trusted advisor.
• Plan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations.
• Identify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners’ availability, propose new experiences offering).

Conoscenze

People management

Key account management

B2B sales

Leadership

Relationship building

Communication

Analytical mindset

BI tools

Salesforce/CRMs

Organizational skills

Strumenti

Salesforce

CRM systems

BI tools

Descrizione del lavoro

At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe’s leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company.

Mission

As Team Lead & Key Account Manager for Smartbox Italy - EPD, your mission is twofold: to lead, coach and develop a team of 3 Account Managers/Key Account Managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor.

You will set the standard for Account Management excellence in Italy - translating company strategy into clear team objectives, removing obstacles for your Account Managers, and stepping in directly on the highest-value relationships. You'll work together with the Head of Sales for Southern Europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, KPI tracking) are embedded across the team.

Responsibilities

The role's duties are evaluated across the following dimensions:

• Manage, coach and develop a team of 3 Account Managers, including regular 1:1s, performance reviews, and individual development plans;
• Set clear priorities for the team in line with Smartbox Italy's commercial goals; monitor KPIs and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations;
• Build team capability in negotiation, business reviews and account planning;
• Provide actionable, data-driven recommendations to Sales Leadership and for cross-functional projects, sharing AM team’s and partners’ feedback to influence product and commercial strategy;
• Foster a positive, high-performance team culture

Key Account Management (own portfolio):

• Own and manage a portfolio of top-tier Strategic partners, acting as their main point of contact and trusted advisor;
• Plan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations;
• Identify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners’ availability, propose new experiences offering).

Requirements

Required skills and characteristics, which support the dimensions above, include:

• Minimum ~2 years of People Management experience in a Sales environment (mandatory) - proven track record of leading and developing a Sales/Account Management team;
• Proven experience in Key Account Management or B2B Sales, preferably in hospitality, travel, leisure or e-commerce;
• Strong coaching and leadership skills, with the ability to motivate a team toward ambitious targets;
• Excellent relationship-building and communication skills, comfortable engaging with senior stakeholders;
• Analytical mindset with proficiency in BI tools and Salesforce/CRMs; bility to lead quarterly business reviews and provide data-driven insights, both personally and through the team;
• Strong organisational skills to balance own account portfolio with team management duties;
• Creative and commercially minded, capable of identifying innovative growth opportunities;
• Fluent in Italian and professional working proficiency in English;
• Positive, proactive and collaborative attitude, showing adaptability and resilience