Senior Platform Operations Director

Connected-Stories; Roma; Hybrid; EUR 120,000 - 170,000; Full time

Job summary

Connected-Stories is modernizing the marketing content workflow. Our multi-agent AI platform automates the work between a marketing idea and its delivery, across teams, markets and channels. Tier-1 enterprises run it as a core part of their operations.

We're built on Google Cloud and have a co-selling program with them globally. Your first goal is to keep our customers happy by delivering first-class quality of service.

Qualifications

• Hands-on experience with Google Cloud Platform at production scale.
• Experience automating operations using AI/LLM tooling.
• Ability to turn manual operational steps into autonomous agents and workflows.

Responsibilities

• Own the reliability and quality of service of our GCP production environment.
• Build AI-native observability: agents and tooling to surface, diagnose and resolve issues before customers notice them.
• Design and build AI-driven automation for recurring Ops work: deploys, access provisioning, incident response.
• Turn manual operational steps into agents and workflows that run themselves.
• Report to our senior CIO, taking on strategy, vendor, and budget ownership as you grow.
• Solid hands-on GCP experience at production scale (IAM, Cloud Run/GKE, networking).
• Real experience automating operational work with AI/LLM tooling (not just using AI tools).
• Fast ramp-up on Claude Code or similar agentic dev tooling.

Skills

GCP production experience

AI/LLM tooling

Automation design

Incident response

Tools

Claude Code

Job description

WE'RE HIRING | SENIOR PLATFORM OPERATIONS DIRECTOR

Connected-Stories is modernizing the marketing content workflow. Our multi-agent AI platform automates the work between a marketing idea and its delivery, across teams, markets and channels. Tier-1 enterprises run it as a core part of their operations.

We're built on Google Cloud and have a co-selling program with them globally.

Your first goal: keep our customers happy by delivering first-class quality of service. Their workflows run on our platform every day, and its reliability, performance and security are what they experience. Beyond that, we want our own Operations to be AI-native, and you'll lead that.

• Own the reliability and quality of service of our GCP production environment
• Build AI-native observability: agents and tooling that surface, diagnose and resolve issues before customers notice them
• Design and build AI-driven automation for recurring Ops work: deploys, access provisioning, incident response
• Turn manual operational steps into agents and workflows that run themselves
• Report to our senior CIO, and take on more strategy, vendor and budget ownership as you grow into it
• Solid hands-on GCP experience at production scale (IAM, Cloud Run/GKE, networking)
• Real experience automating operational work with AI/LLM tooling. We mean building agents and workflows, not just using AI tools
• Fast ramp-up on Claude Code or similar agentic dev tooling
• Curiosity and drive. Capability and learning speed matter more to us than years of tenure

It's a hands-on role with a clear growth path and you'll shape how an AI-native Ops function works from the start.

Rome or hybrid (CET).