Senior Merchandising Consultant (Italy)

RELEX Solutions; Lombardia; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

International career

Career growth opportunities

Job summary

RELEX Solutions is seeking a Senior Merchandising Consultant to drive category management implementations and ongoing service delivery across customer engagements.

In a hybrid role, you will configure the platform end-to-end, apply merchandising judgment, and guide customers toward improved ways of working. This is not just advisory or pure tech work; it's about delivering measurable outcomes with AI-assisted tooling.

Qualifications

• 7+ years of hands-on experience in category management, merchandising, space planning, pricing, or related functions.
• Experience leading customer-facing engagements, consultancy or implementation roles.
• Strong analytical and problem-solving skills with large data sets.
• Ability to translate a customer\'s strategy into software configuration.
• Willingness to use AI-assisted tooling to build faster.

Responsibilities

• Work on customer engagements across category management solutions from discovery through go-live.
• Lead workshops, structure conversations, and ensure the right stakeholders are present.
• Apply industry best practices to design future-state processes.
• Support change management and explain impacts of proposed changes.
• Configure the platform to fit the customer\'s strategy with guidance from colleagues.
• Build, test, and validate configurations and support user acceptance testing.
• Develop KPIs and analytics to demonstrate value post go-live.
• Support training and user adoption to ensure sustained use.
• Build relationships with stakeholders, including senior leaders.
• Contribute to pre-sales activities like demos and ROI analyses.

Skills

Category management

Merchandising

Space planning

Pricing & promotions

Data analysis

AI tooling familiarity

English and Italian fluent

Education

Degree in business/economics/industrial engineering/supply chain

Tools

SQL

Job description

Who we are

We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, powered by openness and shared wins. We care deeply about doing the right thing - and doing it together.

We aim to improve the flow of goods, time, and energy. We know we can't shape the future by clinging to the past, so we keep evolving - together.

What we do

RELEX Solutions delivers a unified supply chain and commercial planning platform for retailers and manufacturers, enabled by proven AI technology. Our platform spans demand forecasting, replenishment, merchandising, pricing and promotions, assortment, space planning, and production planning across the full value chain.

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. We are known for fast implementations and measurable commercial outcomes - and our consulting team is central to making that happen.

The role

In response to our fast growth and market expansion, we are looking for a Senior Merchandising Consultant to work across customer engagements in category management implementation and ongoing service delivery.

This is a hybrid role: you will configure our platform end to end and bring real merchandising judgment to the customers you work with. It is not a pure advisory seat, and it is not a pure technical seat.

What Makes This Role Different

The hard part of this job is not the configuration. Our platform is UI-driven, and technical consultants support anything that lives in the database or the backend. The hard part is understanding the customer's world well enough to guide them toward a better way of working.

Your job is to understand the customer's strategy and implement our tool according to that strategy, not according to the workarounds they have lived with for years. That means walking in with an opinion. When a category manager asks "what do you expect us to do here?" you should have a recommendation, grounded in how the work gets done.

Retail experience is what makes the difference here. When you understand how category decisions actually get made, you can ask the right questions early, help the customer move past old workarounds quickly, and focus the engagement on what will actually drive results.

What you'll do

• Work on customer engagements across one or more of our category management solutions, contributing to the full project lifecycle from discovery through go-live
• Contribute to discovery and process design workshops with customer teams - help structure the conversation, ask the right questions, and make sure the right people are in the room
• Bring industry best practice into your engagements - helping customers understand what good looks like and designing future-state processes that move them toward it, rather than replicating what they do today
• Support change management through the project. Where a requirement would create poor process or unwanted downstream effects, help them understand why - and what a better path looks like.
• Configure the platform to fit the customer's strategy - with guidance from senior colleagues and technical consultants supporting backend complexity. Build, test, and validate configurations while partnering with customers through User Acceptance Testing to confirm solution readiness
• Use AI-assisted tooling to build solutions for your engagements quickly, such as configurations, queries, dashboards, and lightweight automations tailored to the customer in front of you
• Help establish KPI baselines and measurement frameworks before go-live, so value can be demonstrated clearly once the system is live. Develop analytical queries on customer datasets to deliver custom insights, performance tracking, and business case realization reporting that supports adoption
• Support training and user adoption. An implementation only delivers if people actually use the system - you will help end users build the confidence to rely on it day-to-day
• Build relationships with the operational teams you work with and grow into a trusted point of contact across the business, including with senior stakeholders as you develop
• Contribute to pre-sales activity as you develop your expertise: participating in demos, RFI responses, benefit analysis, and ROI development

What you'll bring to the table:

• 7+ years of hands-on experience in category management, merchandising, space planning, pricing, promotions, or a closely related function at a retailer or supplier
• Practical understanding of how category management decisions get made and the tradeoffs involved - you have worked in the function, not just around it
• Experience leading customer-facing engagements, whether in consulting, implementation, or as an internal programme lead
• Strong analytical and problem-solving instincts, and comfort working with large datasets to find the answer and communicate value
• The ability to translate a customer's strategy into a software configuration that supports it
• Willingness and curiosity to use AI-assisted tooling to build things faster (we will help you get there if you are newer to it)
• Comfort leading people through change and working across functions - category management does not sit in isolation, and you understand how it connects to buying, finance, supply chain, and marketing
• A self-directed and collaborative approach - you can find value and build a relationship without being told where to look
• Fluent English and Italian, Willingness to travel up to roughly 25%

Nice to have

• Experience implementing or supporting enterprise software through a full project lifecycle (e.g. gathering requirements, designing processes, delivering training)
• Familiarity with AI-assisted tooling and a willingness to use it to work faster
• Technical data skills, particularly SQL - the ability to write queries, dig into data independently, and get to an answer without waiting on someone else
• Familiarity with demand forecasting and replenishment - enough to understand how category decisions feed downstream into supply chain planning
• A degree in business, economics, industrial engineering, supply chain, or a related field
• Fluency in additional languages (Spanish, French welcomed)

Where this role can go

As you build a track record, the natural path is to take on broader advisory responsibility for one or more customers, becoming their trusted voice on merchandising strategy, and grow toward a Lead Merchandising Advisor role. The deeper your practitioner judgment and the more fluent you become at building fast with AI tooling, the more impact you will have.

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

We area global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.