Senior Manager Client Services

Pulse Advertising; Turbigo; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Work abroad opportunities

Career coaching sessions

Hybrid remote policy

Pet-friendly office

City center locations

Job summary

A leading digital marketing agency based in Italy is seeking a Senior Client Service Manager to strengthen its Client Services Team. The ideal candidate will lead client relationships, create compelling sales pitches, and manage projects to optimize performance. Candidates should have at least five years of experience in client management within a social media agency, excellent communication skills in both Italian and English, and a passion for developing strategic sales initiatives. The role offers the flexibility of hybrid working arrangements.

Qualifications

• At least five years of professional experience in sales or client management.
• Experience in a social media agency is preferred.
• Ability to create calculations and reports to identify optimization opportunities.

Responsibilities

• Manage, advise, and develop client relationships.
• Create and present compelling sales pitches.
• Ensure economic sustainability of client portfolio.
• Prepare project evaluations and analyze performance results.
• Manage projects end-to-end with quality control.
• Develop new sales strategies.

Skills

Client relationship management

Sales strategy development

Communication skills in Italian and English

Team collaboration

Negotiation skills

Job description

Building client relationships, delivering convincing sales pitches, and managing projects. Is that where you shine? You understand social media KPIs and know how to help clients succeed in the digital space? Then strengthen our Client Services Team as a Senior Client Service Manager!

Tasks

• You are responsible for managing, advising, and strategically developing our client relationships
• You independently create compelling sales pitches and present them to our clients
• You are responsible for the economic sustainability of your client portfolio, with a strong focus on fees and margins
• You prepare reports and project evaluations, analyze performance results, and identify optimization opportunities
• You manage projects end-to-end, ensuring the internal team is fully aligned on quality standards and deliveries are consistent with agreed timelines and expectations
• You develop new sales strategies and actively contribute to improving project workflows

Requirements

• Driven. Passionate. Diverse. Equal. These are values you cherish
• You have at least five years of professional experience in sales or client management and consulting in a social media agency
• You enjoy creating calculations and reports to identify optimization opportunities and proactively drive growth
• You have proven experience in leading client relationships at a strategic level and can navigate complex stakeholder environments with confidence
• You bring strong business acumen and are able to balance client needs with agency profitability while maintaining long‑term partnerships
• You are a true team player with excellent communication and negotiation skills in both Italian and English

Benefits

• Time to pack your bags for Paris, London, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
• We love to see you grow: our careers coach is on hand for one‑to‑one coaching sessions and team workshops
• We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
• Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
• Keep your commute to a minimum: you’ll find all our offices right in the city centre
• For motivational high‑paws and comforting cuddles, your four‑legged friend is absolutely welcome at our offices