Senior Cloud Platform Engineering Manager

UL, LLC; Carugate; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus up to 20% of salary

21 vacation days

Lunch vouchers

Voluntary Pension Plan

Fiscal assistance

Access to UL University learning

Two extra volunteering days

Flexible working

Job summary

UL LLC seeks an experienced Senior Software Engineering Manager to lead a global, cloud-based platform for Laboratory Automation and Digitization. You will own end-to-end delivery, set standards, manage the team across three time zones, and partner with enterprise IT, cybersecurity, and vendors to ensure high availability and security.

You will drive transformation, scale delivery, and mentor sub-product owners and developers to foster ownership, quality, and continuous improvement across the

Qualifications

• University degree in Computer Science, Software Engineering, Information Systems, or a related discipline.
• Advanced experience leading software development teams, including direct people management of developers and product owners or business analysts.
• Track record of delivering cloud-based applications, preferably on Microsoft Azure.
• Solid software engineering background with enough depth to guide architecture; Python and modern JS frameworks are a plus.
• Strong experience with Agile and Scrum, including running ceremonies, managing backlogs, coaching teams.
• Hands-on experience with Azure DevOps and GitHub, including boards, repositories, pipelines, and CI/CD.
• Strong project management, planning, budgeting, risk management, and delivery tracking.
• Strong stakeholder management in a global, matrixed organization.
• Experience with production support, incident management, and ITSM processes.

Responsibilities

• Lead, coach, and develop the sub-product owners and software developers on the team. Set clear goals, run performance reviews, and build a culture of ownership, quality, and continuous improvement.
• Scale the team through hiring, onboarding, clear roles and responsibilities, and skills development.
• Lead, coach, and develop software engineers, fostering individual growth and team effectiveness
• Define clear expectations, responsibilities, and development goals for team members.
• Conduct regular one-to-ones, provide constructive feedback, and support career development.
• Build an inclusive, collaborative high performing and engaged team across three time zones
• Support recruitment, onboarding, performance management, and talent retention.
• Identify skill gaps and enable continuous learning and knowledge sharing.
• Manage capacity across several delivery streams, and coordinate with IT partners and external development vendors.
• Own technical delivery for the platform, including the web application, backend services, APIs, integrations, and data pipelines.
• Set and enforce engineering standards: architecture and design reviews, code reviews, branching strategy, CI/CD, automated testing, and release management.
• Work with enterprise architecture, cloud, network, and cybersecurity teams on scalability, high availability, security, and lifecycle management.
• Manage technical debt actively and keep the platform maintainable and secure.
• Run a mature Agile/Scrum process in Azure DevOps, including backlog refinement, sprint planning, stand-ups, reviews, and retrospectives.
• Guide the sub-product owners in backlog management, requirements engineering, and acceptance criteria. Make sure work can be traced from demand to release.
• Measure and improve delivery with clear KPIs, such as throughput, lead time, deployment frequency, defect rate, and incident resolution time.
• Report delivery status, capacity, and risks transparently to leadership.
• Own the demand intake and prioritization process. Assess requests from business stakeholders on value, effort, risk, and strategic fit.
• Balance new features, integrations, technical debt, and support work, and explain the trade-offs clearly.
• Translate business strategy into a roadmap and an executable backlog.
• Drive adoption of the platform across global sites together with operations, process excellence, and change management teams.
• Replace local, manual, or document-based tools with standardized digital workflows.
• Enable data-driven operations through integration with enterprise systems, BI reporting, and AI/ML use cases.
• Plan and track projects and rollouts, including scope, timeline, budget, risks, and dependencies.
• Manage stakeholders in a global, matrixed organization, including operations leadership, business units, IT, cybersecurity, and vendors. Communicate at the right level for each audience.
• Own production support through the ITSM process (ServiceNow), including incident triage, root cause analysis, corrective actions, and user communication.
• Define support tiers, severity classification, escalation paths, and service levels.
• Maintain business continuity and disaster recovery plans, and run regular continuity exercises.
• Make sure software validation and documentation meet the quality requirements of an accredited laboratory environment (ISO/IEC 17025).
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.

Skills

People leadership

Agile/Scrum

Azure DevOps

Project management

Stakeholder management

Production support

Education

University degree in Computer Science or related

Tools

Azure DevOps

GitHub

Python

JavaScript frameworks

Job description

UL LLC seeks an experienced Senior Software Engineering Manager to lead a global, cloud-based platform for Laboratory Automation and Digitization. You will own end-to-end delivery, set standards, manage the team across three time zones, and partner with enterprise IT, cybersecurity, and vendors to ensure high availability and security.

You will drive transformation, scale delivery, and mentor sub-product owners and developers to foster ownership, quality, and continuous improvement across the