Senior Business Analyst / Product Owner (DLN)

catworkx S.r.l.; Bernalda; On-site; EUR 118,000 - 151,000; Full time

Job summary

catworkx Italy is seeking a Senior Business Analyst with Product Owner responsibilities (SAFe) to support the ongoing operation and development of a central case management system for the Swiss public sector.

The role requires translating business needs into epics and user stories, managing the backlog, defining acceptance criteria, and supporting testing and release activities within a hybrid HERMES and SAFe environment.

Qualifications

• Four+ years of demonstrable experience in business analysis
• Certification: CPRE Foundation or equivalent
• Experience with HERMES and SAFe in hybrid environments
• Ability to translate business needs into epics, features and user stories

Responsibilities

• Gather, analyse and document complex business requirements from stakeholders
• Model business processes, system requirements and functional specs
• Translate needs into epics, features and user stories with clear acceptance criteria
• Maintain and prioritise the team backlog in line with product management
• Prepare backlog refinement sessions and assist in testing and release activities
• Maintain project documentation including user manuals and release notes

Skills

German (C1)

French (B1)

Backlog management

Requirements gathering

Stakeholder management

Education

University degree

Tools

HERMES

SAFe

Job description

Welcome to catworkx Italy! We are much more than an IT consulting firm: we are innovators, pioneers, and partners of excellence. We are also one of the leading Atlassian Platinum Partners in the world, with a strong presence in Europe. We are an international company with offices in Germany, Italy, the United States, Switzerland, Austria, Ecuador, Spain, and Hungary, and we offer solutions that bring innovation, efficiency, and collaboration to companies worldwide. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and with greater integration.

Our client in the Swiss public sector is looking for an experienced Senior Business Analyst with Product Owner responsibilities (SAFe) to support the ongoing operation and continuous development of a central case management system.

Working within a hybrid HERMES and SAFe environment, you will translate business needs into actionable requirements, manage and prioritise the team backlog, define acceptance criteria, and support testing and release activities. You will also contribute to a parallel system replacement programme.

Key Responsibilities

• Gather, analyse and document complex business requirements from internal and external stakeholders
• Model business processes, system requirements and functional specifications
• Translate business needs into epics, features and user stories, including clear acceptance criteria
• Maintain and prioritise the team backlog in alignment with product management
• Prepare and participate in backlog refinement sessions
• Design and support functional, system and user acceptance testing, and formally accept user stories
• Maintain project documentation, including user manuals, release notes, operating guides and training materials
• Support the analysis and resolution of complex incidents, software defects and business queries beyond first-level support
• Manage and triage the project mailbox
• Contribute business expertise and functional migration requirements to a parallel system replacement programme

Mandatory Requirements

• Certification: Valid CPRE Foundation certification or equivalent, with proof submitted alongside the application
• Languages: German at C1 level or above and French at B1 level or above (CEFR), with documented evidence
• Professional experience: At least four years of demonstrable experience in business analysis
• Education: Degree from a university, university of applied sciences or higher technical college, supported by a diploma
• Methodologies: Strong practical experience with HERMES and SAFe in a hybrid project environment, including backlog management and refinement
• Technical environment: Experience analysing requirements across complex system landscapes with numerous interfaces
• Stakeholder management: Ability to work with large user communities and stakeholders across multiple levels of public administration
• Operational delivery: Ability to balance ongoing system development with the preparation of a system replacement

Nice to Have

• CCBA or CBAP certification
• HERMES Foundation certification or an equivalent qualification, such as IPMA, PRINCE2, PMI, CSM, CPOM or SAFe
• Experience delivering comparable projects and independently producing business object models, requirements specifications, functional concepts, process models, REST/SOAP interface specifications or test documentation
• Experience managing incomplete or conflicting requirements
• Familiarity with federal public-sector requirements relating to controlling, reporting, information security and data protection

Additional Requirements

• Residence in Switzerland or a valid C residence permit is required when submitting the offer
• Remote work is permitted within Switzerland only
• On-site presence in the Bern area is required for 40-60% of the assignment, depending on the project phase

Join us!

Become part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here.

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.