Second-Line Healthcare IT Support Engineer

Ascom; Scandicci; Hybride; EUR 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Ascom is expanding its Second Line Support Engineer role to tackle complex technical issues for hospital and healthcare customers, ensuring stable and secure systems in mission-critical environments. The position suits graduates in ICT or software engineering and IT professionals with customer care experience.

A hybrid work setup is supported. The role emphasizes Windows Server, SQL, and integrations, with opportunities to grow into healthcare software and systems expertise within a

Qualifications

• Education in ICT, software engineering, biomedical engineering, or similar (or equivalent experience)
• Practical experience or strong knowledge of: Customer support / helpdesk workflows
• Understanding of data security principles
• Ability to analyze problems and communicate clearly with both colleagues and customers

Responsabilités

• Diagnose and resolve complex technical issues escalated from First Line Support or field engineers
• Work hands-on with Windows Server environments, SQL databases, and system integrations
• Analyze recurring issues and support root cause analysis and long-term fixes
• Register, classify, and process incidents and service requests
• Communicate clearly with customers, providing updates and managing expectations
• Support SLAs and participate in structured on-call / weekend rotations
• Take part in preventive maintenance activities to ensure system stability

Connaissances

Customer support

Data security

Problem solving

Communication

Formation

ICT / software engineering degree

Outils

Windows Server

SQL databases

System integrations

ITIL

Description du poste

Ascom is expanding its Second Line Support Engineer role to tackle complex technical issues for hospital and healthcare customers, ensuring stable and secure systems in mission-critical environments. The position suits graduates in ICT or software engineering and IT professionals with customer care experience.

A hybrid work setup is supported. The role emphasizes Windows Server, SQL, and integrations, with opportunities to grow into healthcare software and systems expertise within a