SAP Expert Italian PY Consultant

Strada; Milano; Ibrido; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Strada is seeking a results-driven manager to lead the service delivery team, ensure contract compliance, and sustain strong relationships with clients and internal stakeholders.

You will oversee people management, set objectives, coach staff, and drive continuous improvement across processes while planning timelines and monitoring performance.

Competenze

• Experience leading service delivery and managing budgets.
• Ability to drive continuous improvement and respond to changing needs.
• Strong leadership, communication and people-development skills.
• Willingness to travel and collaborate with global teams.
• Proven track record in customer-focused service delivery.

Mansioni

• Understand, manage and control the budget.
• Ensure that the service meets the quality standards of Strada.
• Detect business opportunities in both new and existing customers.
• Ensure that the service is provided in accordance with the contract.
• Create, develop, implement and maintain work processes and communication between team members and third parties.
• Monitor and enforce processes; collect metrics for quality and productivity.
• Establish regular meetings monitoring the service.
• Provide skilled resources and ensure their availability according to FTE commitments.
• Motivate, evaluate and control employees in charge.
• Define the profile of the team and assign responsibilities.
• Encourage and lead the formation of the people of the team.
• Ensure a stimulating team environment and high commitment.
• Define objectives for team members and monitor performance.
• Handle general administrative tasks: time approvals, holidays, absences, overtime, costs.
• Plan succession within the business.
• Develop the business and promote continuous improvement.

Conoscenze

Budget management

Quality assurance

Business development

Leadership

Team motivation

Process improvement

Strategic planning

Communication

Active listening

Travel willingness

Descrizione del lavoro

Its main mission is to ensure that the team provides the service with the highest quality and guarantee its continuity as prescribed in the client contract. Responsible for ensuring the proper delivery of the service and to maintain and develop relations between the business unit and any internal or external stakeholder at all times. Also answers for people management belonging to their department. Manager must respect and assume the objectives, procedures and guidelines of the company. The same they have to make sure that these objectives and procedures are respected in their department. They are also responsible for communicating all relevant information of the company or the business to the employees they are in charge of. Responsible for some level of coaching and supervision in the performance of tasks.

Tasks

• Understand, manage and control the budget
• Ensure that the service meets the quality standards of STRADA
• Detect business opportunities in both new and existing customers
• Ensure that the service is provided in accordance with the provisions of the contract
• Create, develop, implement and maintain work processes and communication between the members of the team and third parties (internal or external)
• Monitor and enforce processes; collect metrics for measuring quality and productivity in the department.
• Establish regular meetings monitoring the service
• Provide skilled resources and ensure their availability according to the committed levels of FTE (Full Time Equivalent)
• Motivate, evaluate and control employees in charge
• Define the profile of the team and assign responsibilities
• Encourage and lead the formation of the people of the team
• Ensure that work and team environment provide a stimulating environment that generates high level of commitment of its members
• Define the objectives for the team members and monitor their performance or participate in performance assessments
• Dealing with general administrative tasks: approve time registered on the agreed tool, approval of holidays, absences, overtime, costs…
• Planning the succession within the business
• Be responsible for the development of the business and promote the process of continuous improvement

Skills required

• Promotion of business development
• Availability to travel
• Commitment to the customer and the company
• Motivated to achieve excellence
• Orientation to the process of continuous improvement
• Positive collaboration and anticipation to the needs of others
• Encouraging the professional development of team members
• Leadership and motivation
• Ability to adequately assess the commitments acquired and set priorities
• Ability to work in a changing environment
• Ability to identify the expectations and needs of the team members
• Ability to set goals and objectives to the team members (challenging but achievable goals)
• Capacity for analysis and problem solving
• Be an assertive communicator and transmit the information clearly
• Ability to plan and lead team meetings
• Capacity of active listening and empathy
• Ability to act professionally in difficult situations and to take the necessary actions
• Ability to work with teams in different locations

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.