Salesforce Administrator

Frette North America Inc.; Monza; In loco; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Smart Working two days a week

Full-time contract under CCNL Textile

Welfare benefits

Descrizione del lavoro

Frette North America Inc. seeks a skilled Salesforce Administrator to support and enhance our Salesforce environment across Sales Cloud and Service Cloud at our Concorezzo (MB) headquarters.

This role will configure, support users, automate processes, and drive improvements to sales efficiency and customer service. You will manage users, security, data quality, and integrations, build Flows and dashboards, and collaborate with stakeholders to implement solutions.

Competenze

• 2–5 years of experience as a Salesforce Administrator.
• Hands-on experience with Sales Cloud and Service Cloud.
• Strong understanding of Salesforce data and security models.
• Experience building Flows and automation.

Mansioni

• Administer and support Salesforce Sales Cloud and Service Cloud environments.
• Manage users, roles, profiles, permission sets, and security settings.
• Configure objects, fields, page layouts, record types, and validation rules.
• Build and maintain automation using Flow, workflow rules, and process builder.
• Create and maintain reports and dashboards for sales and service performance.
• Troubleshoot system issues and provide end-user support and training.

Conoscenze

Problem solving

Communication

Salesforce knowledge

Strumenti

Salesforce Flow

Data Loader

Import Wizard

Descrizione del lavoro

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

For our headquarters in Concorezzo (MB), Frette is seeking a skilled and detail-oriented Salesforce Administrator to support and enhance our Salesforce environment across Sales Cloud and Service Cloud. This role will be responsible for system configuration, user support, automation, and continuous improvement of business processes to drive sales efficiency and customer service excellence.

KEY RESPONSIBILITIES:

• Administer and support Salesforce Sales Cloud and Service Cloud environments
• Manage users, roles, profiles, permission sets, and security settings
• Configure and customize objects, fields, page layouts, record types, and validation rules
• Build and maintain automation using Flow, workflow rules, and process builder
• Support sales processes including lead management, opportunity tracking, and forecasting
• Support service processes including case management, queues, SLAs, and escalation rules
• Create and maintain reports and dashboards for sales and service performance
• Troubleshoot system issues and provide end-user support and training
• Maintain data quality through data imports, deduplication, and governance best practices
• Collaborate with stakeholders to gather requirements and implement solutions
• Assist with integrations and third-party applications as needed
• Stay up to date with Salesforce releases and recommend enhancements
• Maintain documentation of system configurations, processes, and best practices

SKILLS AND QUALIFICATIONS:

• 2–5 years of experience as a Salesforce Administrator
• Hands‑on experience with Sales Cloud, Service Cloud and Flow
• Strong understanding of Salesforce data model and security model
• Experience building Flows and automation
• Proficiency in reports and dashboards
• Experience with data tools (Data Loader, import wizard)
• Strong problem‑solving and communication skills
• Preferred Qualifications
• Familiarity with integrations (APIs, middleware tools)
• Previous experience in retail or wholesale organizations

We offer a full‑time contract under the Textile‑Industry Collective Labor Agreement (CCNL), with a salary range of €30,000–35,000.daily tickets from 8€ and a competitive amount of Welfare. Weekly schedule: 40 hours full time from Monday to Friday with flexible opening and closing times (8.30 to 9.30 and 17.30 to 18.30).

Frette offers the possibility to have an individual Smart Working arrangement for two days a week.