Sales Ops & CRM Insights Specialist

Imperial Brands PLC; Roma; In loco; EUR 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Comprehensive compensation package

Development programmes

Descrizione del lavoro

Imperial Brands is seeking a CRM & Sales Operations Analyst to join our team in Rome. You’ll support the Sales Force with high-quality data, insightful reporting and effective CRM management, ensuring the CRM platform delivers reliable insights to drive performance.

You will collaborate with stakeholders, combine analytical thinking with hands-on system management, and contribute to continuous CRM improvements in a multinational environment.

Competenze

• Experience in BI and CRM administration with a data-driven performance focus.
• Advanced Excel/Access with VBA/macros for automation.
• Strong Salesforce reporting and data mapping skills.
• Ability to work with cross-functional teams in a multinational environment.

Mansioni

• Manage and enhance Salesforce CRM and BI systems with offshore teams.
• Ensure data integrity across systems through data mining and validation.
• Lead UAT testing and support release cycles.
• Configure Salesforce data mapping and sales process optimization.
• Produce dashboards and KPI analyses for Trade & Sales initiatives.

Conoscenze

CRM administration

Data analysis

Salesforce

BI reporting

UAT testing

Stakeholder collaboration

Strumenti

Salesforce

Excel

Access

VBA

Power BI

Descrizione del lavoro

Imperial Brands is seeking a CRM & Sales Operations Analyst to join our team in Rome. You’ll support the Sales Force with high-quality data, insightful reporting and effective CRM management, ensuring the CRM platform delivers reliable insights to drive performance.

You will collaborate with stakeholders, combine analytical thinking with hands-on system management, and contribute to continuous CRM improvements in a multinational environment.